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We are seeking an experienced, professional, and highly organized Bilingual Medical Receptionist (English/Spanish) to join our fast-paced medical office in Fountain Valley. The ideal candidate is detail-oriented, patient-focused, and comfortable multitasking in a high-volume healthcare environment. Experience with Epic electronic medical records (EMR) is a strong plus.
This position requires flexibility to travel to different clinic locations as needed.
Key Responsibilities
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Greet and check in/check out patients in a professional and friendly manner
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Verify insurance eligibility and collect co-pays
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Schedule, confirm, and reschedule patient appointments
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Answer and route high-volume phone calls efficiently
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Maintain accurate patient records in the EMR system (Epic experience preferred)
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Coordinate with clinical staff to ensure smooth patient flow
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Handle referrals, authorizations, and medical records requests
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Maintain HIPAA compliance and patient confidentiality
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Provide exceptional customer service to a diverse patient population
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