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Our client, a manufacturing company in Spencer, MA is seeking a Customer Service Representative. This position will ideally be full-time and temp to hire for the right candidate, offering a hybrid schedule. Compensation for this role is up to $23-$28/hour, based on experience. Qualified candidates seeking a rewarding opportunity are encouraged to apply for immediate consideration.

The Customer Service Representative will be the primary inside contact for customers, ensuring all customer needs are met by taking ownership of fulfillment activities, standard product recommendations, pricing and information-related complaints. Proactively interacts with customers, technical service, sales, distribution centers, manufacturing, purchasing and credit daily to provide quick responses. Proactively maintain and grow business at existing and new accounts.

DUTIES AND RESPONSIBILITIES

• Responds to Customer inquiries received by phone and e-mail. Document interaction in SalesForce.
• Also responsible for inquiries from sales, telesales and distribution centers
• Recommend, quote, sample and sell products.
• Document opportunities where product does not meet customer requirements, validate that pursuing a custom construction makes economic sense via established guidelines and then professionally transfer customer to technical community for further discussion
• Responsible for all aspects of Order Fulfillment from receipt of order through delivery and invoicing

• Accurately enter customer orders into the system (ERP, CRM, or other databases)
• Review purchase orders for accuracy, completeness, and pricing
• Maintain up-to-date records of order status and changes
• Recommend alternative product constructions if required
• Monitor open work orders and expedite as needed
• Proactively notify customers of late or problem orders and any product alternatives to assist customer

Resolve customer-specific freight and logistics issues/questions through consultation with Shipping Departments

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