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Our client, a leading healthcare organization is seeking a full-time Customer Service & Patient Collections Associate to support their Shared Service Center in Westwood, MA. This temporary position offers a hybrid schedule (1-2 days onsite weekly after training) with free parking and runs for 3-6 months, with potential for permanent conversion depending on budget and performance. Hours are Monday-Friday, 8:30 AM-5:00 PM, and the pay is $24/hour. Candidates must have updated vaccinations and immunizations, as required by the employer. Qualified and interested candidates are encouraged to apply today for immediate consideration.

Job Responsibilities:

• Handle high-volume incoming calls, mail, and electronic inquiries regarding billing
• Collect outstanding balances and update patient insurance and demographic information
• Research and resolve patient billing inquiries
• Communicate findings to patients accurately and in a timely manner
• Alert management of recurring billing issues and assist with solutions
• Verify insurance eligibility using various systems and payor contacts
• Manage referrals received via multiple channels
• Resolve issues from PCP and self-pay exception reports
• Ensure proper documentation and maintain confidentiality in compliance with HIPAA

Candidate Qualifications:

• High school diploma or GED required
• Minimum 1 year of customer service experience in healthcare or call center
• EPIC system experience strongly preferred
• Strong communication and problem-solving skills
• Comfortable handling sensitive information in accordance with HIPAA standards
• Ability to work full-time hours and meet immunization requirements

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