Job Description: ServiceNow Senior Platform Developer

Role: ServiceNow Senior Platform Developer
Type: Contract
Duration: 10-12 months (with potential extension or conversion)
Location: Remote (U.S.)
Start Date: March

Primary Mission

Deliver high-quality ServiceNow platform enhancements by building new functionality, reducing administrative toil, and resolving defects through clean, scalable implementations.

Work Focus

• 70% hands-on build and change delivery
• 20% participation in refinements, idea sharing, and continuous improvement
• 10% documentation and knowledge sharing

Key Responsibilities

• Design, build, and enhance ServiceNow platform functionality aligned to best practices
• Deliver well-structured, reusable solutions that reduce future maintenance
• Collaborate with team members during refinement and planning sessions
• Proactively identify opportunities to improve platform efficiency and usability
• Maintain clear documentation and leave clean implementations behind

Technical Requirements

• Strong core ServiceNow platform development experience, including:
  • Business Rules
  • Script Includes
  • Client Scripts
  • UI Policies
  • Flow Designer
  • Scripted integrations (inbound and outbound APIs)
• Hands-on experience with:
  • CMDB and CSDM
  • Discovery
  • Event Management
  • Reporting and Performance Analytics
• Experience building integrations, including handling authentication and error management

Non-Technical Requirements

• Works independently with minimal hand-holding
• Proactively suggests improvements and better ways of working
• Strong collaborator and communicator within a technical team

Success After 3-6 Months

• Consistently delivers high-quality change work
• Contributes ideas that improve platform efficiency and reduce admin overhead
• Recognized as a trusted senior technical voice
• Leaves behind clean implementations, clear documentation, and reusable patterns