IT Field Technician–Madison, WI

Job Description – FieldTech Support

Job Title: FieldTech Support
Location: Madison, WI (100% onsite)
Duration: Contract through 6/30/2027 with potential extensions
Start Date: Late June
Work Authorization: Must be able to work onsite in WI (no relocation)
Interview Process: In-person interview required

Overview:
Madison-based government org is seeking a FieldTech Support resource to provide desktop support across their central office and field facilities. This role focuses on maintaining and troubleshooting end-user devices while supporting hardware refresh initiatives and day-to-day technical issues.

Key Responsibilities:

• Troubleshoot and resolve desktop/laptop issues (onsite and remote support)
• Image, configure, and deploy new devices
• Support device setup and provide end-user assistance
• Maintain asset inventory and handle equipment lifecycle/recycling
• Manage and close tickets within the DOC ticketing system
• Support field locations periodically (travel required within WI)
• Follow DOC processes, policies, and technical standards

Requirements:

• 2+ years of experience with:
  • Remote troubleshooting
  • End-user support and customer interaction
  • Device imaging and deployment
• Strong customer service and communication skills
• Ability to work independently and within a team environment
• Ability to manage multiple tasks and meet deadlines
• Must be comfortable with physical requirements (lifting up to 50 lbs, standing up to 8 hours as needed)

Nice to Have:

• AV integration experience

Additional Details:

• Based at Central Office in Madison, with occasional travel to other facilities
• Mileage reimbursement or access to state vehicle when traveling
• Flexible scheduling options (4x10s, 5x8s, or 9-hour schedule with rotating day off)