Call Center Representative
Call Center Representative
Elgin, Illinois
|Full Time Temp to Hire
|$ 16 - $ 17 per hour
Elgin, Illinois
Full Time Temp to Hire
$ 16 - $ 17 per hour
July 16, 2025
|Job ID: ID#1424265_1752681927
July 16, 2025
Job ID: ID#1424265_1752681927
Job Summary
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We have a great opportunity for one of our clients in Elgin! This role is excellent for someone looking for training and growth within a corporate office environment. The ideal candidate has excellent attendance, customer service experience within a retail or call center environment, and is available for various shifts. This is an onsite role in Elgin that starts as a contract with the potential to be hired on if metrics are met. Available shifts below.
- 8:30-5:30pm, 2 late nights per week until 7pm
- 8:30-5:30pm, 2 late nights per week until 8pm
- 9:30-6:30pm, 2 late nights per week until 9pm
- 10:30-7:30pm, 2 late nights per week until 10pm
Responsibilities:
- Connecting with members on behalf of various credit unions for the purpose of resolving "early - stage" member delinquency.
- Averaging 21 inbound/outbound calls per hour
- Navigating multiple screens and updating system with member information quickly and accurately.
- Basic multiplication and division depending on the extent of delinquency and the payment arrangements necessary to bring the account current.
- While multi-tasking (reading, typing, and listening) is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset
Qualifications:
- Proficient typing (30-40 words per minute), listening, computer, and reading skills
- Ability to meet the following metrics (not all inclusive): average of 21 outbound calls per hour
- Exceptional attendance record - ability to work scheduled days/evenings, Saturdays and some Holidays
- Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details
- Basic math skills and excellent problem-solving skills with the ability to multi-task
- Ability to effectively handle and diffuse challenging situations based on reason for call and temperament of the caller
- Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions
- Desire and ability to provide excellent customer service on every interaction while having a professional and upbeat attitude that thrives in a fast-paced environment
ID#1424265_1752681927
To Apply for this Job Click Here
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™