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IT Manager - SAP Operations

Hybrid Positoin - Madison, WI

The IT Manager will report to the Senior IT Manager Business Delivery and lead a highly specialized platform team focused on the SAP suite of products.

Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

Primary Responsibilities

The IT Manager's role is to ensure the streamlined operation of the SAP S4/HANA on RISE within the IT department and support the business objectives of the enterprise. This individual will plan, coordinate, direct, and manage a team providing SAP BASIS, Security, & Integration along with closely managing our long-term relationship with SAP. They will interact with their fellow peers within IT to ensure proper fiscal, operational, and coordinated business delivery while supporting the growth and well-being of their team.

• Manage the SAP security, cloud, BASIS, and integrations for this enterprise solution
• Effectively communicate with the business process owners (PBOs) and business teams
• Partner with Domain and Solution Architects to translate business requirements into functional / technical requirements.
• Manage relationship with delivery partners; communicates technical requirements, defines deliverables, and ensure execution success.
• Collaborates with IT Infrastructure & Operations to define Release plans.
• Partners with SAP RISE lead for project and run support
• Responsibility for planning and overseeing upgrades with the proper test plans and execution
• Ensure optimal use of the system and adherence to SAP license compliant
• Oversee system upgrades, patches, backups, disaster recover planning, and compliance with internal and external standards.
• Drive continuous improvement initiatives to enhance system reliability, efficiency, and adoption of new SAP technologies (e.g., analytics, automation, AI, & Integration)
• Establish and Lead incident management protocols in order to effectively respond to major incidents affecting SAP S4/HANA operations, ensuring rapid resolution, root cause analysis, and long-term prevention strategies that align with established SLA's.

Required Qualifications:

• Bachelor's degree in Computer Science, Business Administration or related
• 8+ years of relevant experience
• Strong oral and written communication
• Extensive Experience Leading ERP Operational or Project Teams

Preferred Qualifications

• Experience working with interfaces in addition to Web Services, such as Java connectors and Rest APIs communicating with non-SAP applications
• Experience working with SAP S/4 HANA deployed on RISE
• Experience working in ERP project implementations
• Demonstrated expertise on SAP Basis, system administration, backup/recovery, system integration, and incident management.
• Proficiency in ITIL processes and best practices for IT Operations.
• Experience working with vendors, cloud-based solutions, product roadmaps, and support lifecycles
• 3-5 years SAP BASIS, Security, & Integration experience in a cloud environment
• SAP certification
• Ability to work within a transformational fast-paced, dynamic environment and manage multiple priorities.

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