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IT Support Specialist (Contract - Hybrid, Wisconsin Residents Only)

Duration: Through June 2026, with potential for extension
Location: Hybrid (1-day on-site)
Schedule: Standard business hours, 7:45 AM - 4:30 PM CST

Overview:
This role provides Identity and Account Management (IAM) services and first- and second-tier IT support for staff and public users. Responsibilities include verifying user identities, resolving access issues, resetting passwords, troubleshooting hardware/software problems, deploying computers, and maintaining accurate documentation. The position supports a variety of Windows and Microsoft 365 environments and requires strong communication and teamwork skills.

Key Qualifications:

• 1+ year of experience using digital systems or platforms, with the ability to learn new technologies quickly

• 6+ months of customer service or client-facing experience with proven problem-solving and relationship-building skills

• 6+ months of experience collaborating in team-based environments

Preferred Skills:

• Experience providing IT support in a professional setting

• Proficiency with Microsoft Office Suite

• Familiarity with identity management administration and web-based ACD systems

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