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We're looking for a highly motivated IT Senior Support Technician with strong expertise in Microsoft device management and exceptional interpersonal skills. This is an onsite position in Dodgeville, WI, ideal for a proactive professional who thrives in fast-paced environments and delivers outstanding technical and user support.

Role Overview

You'll be responsible for:

• Providing Level 2-3 support for desktops and mobile devices using both remote and onsite solutions.
• Configuring, managing, and troubleshooting Microsoft technologies:
  • Azure AD / Entra ID
  • Microsoft Intune
  • Windows 11 Pro/Enterprise
• Handling hardware setup, repair, and lifecycle tasks for:
  • Windows/Mac laptops and desktops
  • Mobile devices, printers, scanners, VoIP phones, conferencing gear
• Delivering expert assistance with Microsoft 365 apps.
• Maintaining accurate records in ITSM platforms.
• Managing asset inventory and ensuring compliance with organizational standards.
• Collaborating with users at all levels to ensure clear communication and positive engagement.
• Identifying opportunities to improve processes and user experience.

Required Skills & Experience

• 5+ years in help desk or deskside support roles.
• Strong proficiency in Microsoft ecosystem (Azure/Entra, Intune, O365).
• Solid troubleshooting skills for Windows 11 and MacOS.
• Familiarity with enterprise-scale device management and networking fundamentals.
• Experience with remote support tools.
• Ability to work independently, prioritize tasks, and adapt to changing environments.
• Excellent interpersonal and communication skills.

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