We're seeking a skilled IT Support Technician to join a dynamic Appleton-based team. This role is ideal for someone who thrives in a fast-paced environment and enjoys hands-on technical work. The focus will be on provisioning, configuring, and supporting end-user hardware and software, with a strong emphasis on Level 2 and 3 support.

What You'll Do:

• Set up and image laptops and thin clients for new and existing users
• Diagnose and resolve hardware and software issues across a variety of platforms, including: Windows operating systems, Microsoft 365 applications (Teams, Outlook), Cisco VPN and network connectivity, Active Directory permissions and group access
• Manage a steady flow of Level 2/3 support tickets
• Assist with hardware replacements (e.g., monitors) and general device troubleshooting
• Conduct onboarding tech checks and workstation setups for new hires
• Contribute to internal documentation and knowledge base development
• Offer guidance and informal mentorship to junior team members
• Step in to assist with broader service desk needs as required

What You Bring:

• Proven experience imaging and deploying laptops (Lenovo preferred)
• Strong troubleshooting skills with Windows OS and Microsoft 365 tools
• Familiarity with VPNs, thin client environments, and remote support
• Hands-on experience with Active Directory and user access management
• Ability to work independently with minimal supervision or ramp-up time

Preferred Background:

• 2+ years in a technical support or IT hardware role
• Comfortable navigating a high-volume ticketing environment (Jira experience a plus)
• Previous exposure to environments where onsite IT support is focused on technical resolution