Overview

The Infusion Scheduler plays a key role in ensuring smooth daily operations within the infusion clinic by coordinating patient appointments, supporting communication between patients and clinical staff, and managing front‑office workflow. A background in medical assisting or clinical scheduling is highly preferred.

Responsibilities

• Coordinate infusion appointments, pre‑treatment testing, follow‑up visits, and schedule adjustments.
• Manage a high volume of incoming calls, identify patient needs, and route calls appropriately.
• Update and maintain accurate patient records, insurance details, authorizations, and referral information.
• Collect co‑pays and assist patients with billing or financial counseling needs.
• Maintain provider and infusion chair schedules, including timing, staffing needs, and treatment blocks.
• Communicate appointment changes, instructions, and preparation requirements to patients.
• Ensure confidentiality and adherence to all clinic procedures and compliance standards.
• Provide general front‑desk support and assist with administrative tasks as needed.
• May help coordinate external testing, procedures, or pre‑certifications required before infusion treatment.

Qualifications

• High school diploma or equivalent required.
• 1+ years of healthcare office or clinical scheduling experience (non‑dental required).
• Experience with EMR systems preferred; training available for those with similar system experience.
• Strong communication skills and ability to work compassionately with patients undergoing treatment.
• Proficiency in Microsoft Office (Outlook, Word, Excel).