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Job Title: Senior Desktop Support Engineer
Location: Scenic Northern Wisconsin
Salary Range: $80,000-$95,000 annually
Job Type: Full-time

Position Summary

We are seeking an experienced and highly skilled Senior Desktop Support Engineer to join our IT team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex technical issues, and is passionate about delivering excellent end-user support. You will serve as a key escalation point, lead technical initiatives, and mentor junior staff

Key Responsibilities

• Provide Tier 2 and Tier 3 support for hardware, software, and networking issues.
• Install, configure, and troubleshoot desktops, laptops, mobile devices, printers, and peripherals.
• Support Windows and macOS environments, including imaging and patch management.
• Administer Active Directory, Office 365, and enterprise applications.
• Manage onboarding/offboarding processes including account setup and equipment provisioning.
• Lead or participate in IT projects such as hardware rollouts and system upgrades.
• Create and maintain technical documentation and internal knowledge base articles.
• Monitor system performance and proactively resolve issues.
• Maintain asset inventory and ensure software licensing compliance.
• Collaborate with infrastructure, network, and cybersecurity teams.
• Mentor junior support staff and contribute to team development.
• Uphold safety and compliance standards (ISO/OHSAS).

Required Qualifications

• 5+ years of desktop support experience, including 2+ years in a senior or lead role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Familiarity with SCCM or InTune.
• Excellent troubleshooting, communication, and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Strong documentation and process-building experience.
• Bachelor's degree in Computer Science, IT, or related field preferred (or equivalent experience).

Preferred Skills

• Experience supporting C-suite or executive-level users.
• Familiarity with scripting languages (e.g., PowerShell).
• Experience working in environments with ISO or OHSAS compliance standards.

Work Environment & Physical Demands

• Primarily office-based in a climate-controlled setting.
• Occasional lifting of up to 15 pounds.
• May require occasional visits to non-climate-controlled areas.

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