To Apply for this Job Click Here

End User Support Technician (IT)
Location: Appleton, WI (100% Onsite)
Contract Duration: Through 12/31/2025 (Intended Conversion to Full Time After Inital 3 Months)
Interview Process: Zoom (camera required)
Travel: Minimal travel to other county buildings (valid driver's license required; mileage reimbursed)

Position Summary
We are seeking a motivated End User Support Technician to provide technical support for internal and external users of County systems. This role involves troubleshooting hardware, software, and basic networking issues, maintaining documentation, and delivering exceptional customer service. The ideal candidate will be a Wisconsin resident with strong technical aptitude, organizational skills, and a proactive attitude.

Key Responsibilities
* Provide technical support for County systems including hardware, software, and networking.
* Troubleshoot and resolve issues efficiently; escalate when necessary.
* Monitor and respond to requests via phone, email, voicemail, and walk-ups.
* Maintain accurate documentation in the IT work order system.
* Assist with hardware/software deployment, preventive maintenance, and inventory management.
* Train users and create documentation for systems and procedures.
* Participate in on-call rotation and support IT team as needed.
* Ensure compliance with County IT policies and security standards.

Project Focus Areas
Technical Proficiency
* Gain working knowledge of Windows, Active Directory, Citrix, Microsoft Office, and networking.
* Use County tools for imaging, deployment, and updates.
* Troubleshoot independently and escalate appropriately.
Process Alignment
* Document work accurately in ticketing system.
* Support deployment cycles and maintain inventory records.
* Prepare for on-call rotation participation.
Customer Service
* Build trust through clear communication and reliable issue resolution.
* Provide user training and contribute to helpful guides.
* Collaborate effectively with IT colleagues.

Required Skills & Experience
* 1-3 years of experience in:
○ Supporting users with software/hardware/network issues.
○ Troubleshooting and resolving technical problems.
○ Managing requests from multiple sources (phone, email, walk-ups).
* Associate degree in IT or equivalent experience.

Preferred Skills
* Strong ownership of tasks and responsibilities.
* Excellent time management and organizational skills.
* High-level knowledge of County systems and interfaces.
* Experience with:
○ Windows OS, Microsoft Office, Active Directory, Citrix
○ Antivirus/malware remediation
○ Imaging software and document management tools
○ Smartphones/tablets (iOS & Android)
○ Basic networking concepts
○ Voice systems (phones, voicemail, conference bridges)

Soft Skills & Communication
* Professional, courteous, and patient under pressure.
* Strong written and verbal communication.
* Ability to work independently and in a team.

To Apply for this Job Click Here