Customer Service Representative (B2B)
Customer Service Representative (B2B)
Madison, Wisconsin
|Full Time
|$ 18 - $ 19 per hour
Madison, Wisconsin
Full Time
$ 18 - $ 19 per hour
November 21, 2025
|Job ID: PBMAD112125_1763750786
November 21, 2025
Job ID: PBMAD112125_1763750786
Job Summary
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Job Title: Client Support Specialist
Type: Contract
Duration: 9+ Months (Potential for Extension)
Location: Hybrid- Madison, WI
Rate: $18/hour
Work Hours:
8:00 AM - 6:00 PM in the respective time zone
40-hour work weeks, with potential overtime
Position Overview:
We are seeking a detail-oriented and proactive professional to support our customer-facing team in delivering prompt, convenient, and professional service to assigned clients. This role involves managing back-end tasks, ensuring smooth order processing, and maintaining exceptional client relationships.
Key Responsibilities:
- Assist the customer-facing team in providing outstanding service to clients.
- Handle back-end tasks such as invoicing, sending data requests, and following up with clients.
- Proactively manage the order process from start to finish.
- Collaborate with internal teams to ensure timely and accurate client deliverables.
Qualifications:
- **Minimum of 1 year of business-to-business (B2B) client/customer service experience (
- Ability to quickly absorb product knowledge and apply it to client needs.
- Strong analytical skills combined with excellent organizational, time management, and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Ideal Candidate:
- Highly organized and detail-oriented.
- Strong communicator with a customer-first mindset.
- Comfortable working in a fast-paced environment and managing multiple priorities.
PBMAD112125_1763750786
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™