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Project Details

We are hiring a Customer Care Representative for our client. This role involves assisting patients and members by phone, email, or chat-answering questions, resolving issues, scheduling services, and providing information about the hospitals, medical groups, urgent care centers, and health plan. The ideal candidate is compassionate, professional, and comfortable working in a fast-paced, patient-focused environment. Strong communication skills, attention to detail, and a commitment to delivering exceptional service are essential. This is a great opportunity to support a respected name in health care and make a positive impact in the community.

Key qualities:

• Compassionate, professional, fast-paced, patient-focused

• Strong communication and detail orientation

• Dedicated to excellent customer service

Preferred Knowledge & Experience

• Basic computer and writing skills

• Understanding of health maintenance organizations and customer satisfaction standards

• Medical Office Certification preferred

• Familiarity with EPIC and Talkdesk is a plus

Top 3 Must-Have Skills

1. Minimum 6 months call center experience! must be in a call center! the more health call center experience the better

2. Basic computer and writing proficiency

3. Experience with HIPAA, Medicare, and fast-paced environments (handling 60-80 calls/day)

Schedule & Hours

• Full-time: 40 hours/week

• Shifts:

  • Monday-Friday: 8:00 AM - 6:00 PM

  • OR 11:30 AM - 8:00 PM

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