Tier 2 Technical Support Analyst
Tier 2 Technical Support Analyst
Cherry Hill, New Jersey
|Full Time Temporary/Contract
|$ 20 - $ 25 per hour
Cherry Hill, New Jersey
Full Time Temporary/Contract
$ 20 - $ 25 per hour
March 27, 2025
|Job ID: T1411689-PHI_1743087396
March 27, 2025
Job ID: T1411689-PHI_1743087396
Job Summary
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Location: Cherry Hill, NJ (Fully on site)
Duration: 6+ month contract with strong potential to extend
Benefits: https://bhsg.com/useful-links#employee-benefits
Responsibilities:
- This individual will be responsible for providing advanced technical assistance to end-users, focusing on troubleshooting and resolving issues related to Windows operating systems.
Provide advanced technical support for Windows-based operating systems.
Remotely access and troubleshoot customer computers to resolve hardware, software, and network issues.
Act as a point of escalation for complex technical issues that cannot be resolved by Level 1 support.
Document issues, troubleshooting steps, and solutions in a clear and detailed manner in the ticketing system.
Work with customers to understand their issues and provide prompt, clear, and effective solutions.
Handle a high volume of support tickets and ensure timely resolution of customer issues.
Required:
- 3+ years of experience.
Proficient with Windows OS.
Familiarity with remote desktop tools such as TeamViewer, AnyDesk, or RDP (Remote Desktop Protocol).
Strong understanding of networking concepts, Active Directory, and basic server environments.
Ability to troubleshoot hardware, software, and networking issues effectively.
Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk).
T1411689-PHI_1743087396
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™