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Location: Philadelphia - Hybrid 2 days on site per week

Duration: 6+ months - strong possibility to go much longer

Benefits: https://bhsg.com/useful-links#employee-benefits

Rate: 55-65/hr

As a UX Researcher, you will play a pivotal role in shaping our product development by conducting user-centered research and driving data-informed decisions. You'll collaborate with cross-functional teams to create research strategies, execute research studies, and help steer product design and strategy based on solid insights.

Responsibilities:

Research Strategy Development:

• Collaborate with design and product leadership to develop comprehensive research strategies.

• Work alongside the ResearchOps team to proactively plan and organize participant recruitment for studies.

• Choose the right research methods to address specific goals and project scopes.

• Provide guidance to designers in research methodology as needed.

Lead & Conduct Research:

• Guide and implement evidence-based research strategies, representing UX Research in cross-functional teams.

• Lead user-centered research initiatives, inspiring the team to drive continuous product improvements and innovations.

• Set an iterative pace for research, conducting studies each sprint cycle to ensure ongoing insights.

• Leverage data to challenge assumptions, assess risks, and drive informed decisions.

Customer-Centric Focus:

• Collect and evaluate user needs, developing a deep understanding of customer use cases.

• Analyze market segments and competitor offerings in collaboration with partner teams.

• Work with product and design teams to integrate user insights into product strategies.

Required Skills & Experience:

• 5+ years of experience in UX research.

• Strong knowledge of both qualitative and quantitative research methods, such as JTBD, usability testing, concept testing, and data mining.

• Proven ability to work collaboratively within multidisciplinary teams.

• Experience presenting research findings to executive-level stakeholders and influencing business strategy.

• A portfolio showcasing case studies demonstrating your impact on web applications, AI, APIs, or similar areas.

• Basic understanding of technical feasibility and constraints.

• Experience working in an agile environment, with familiarity in tools such as Jira.

• Ability to conduct end-to-end research studies at an agile pace, delivering insights within 2-3 weeks.

• Well-versed in discovery-oriented research methods like contextual inquiry, secondary research, and Jobs-to-be-Done.

• Ability to rapidly synthesize both qualitative and quantitative data to generate actionable insights.

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