IT Service Desk Analyst
IT Service Desk Analyst
King of Prussia, Pennsylvania
|Direct (Permanent) Full Time
|$ 50,000 - $ 55,000 per year
King of Prussia, Pennsylvania
Direct (Permanent) Full Time
$ 50,000 - $ 55,000 per year
October 16, 2025
|Job ID: T1420911-PHI_1760635939
October 16, 2025
Job ID: T1420911-PHI_1760635939
Job Summary
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Location: Hybrid King of Prussia, PA. 2 days in office 3 days remote
Position Description:
- Answers incoming technical support phone calls in a high-volume environment and enters all pertinent information and updates of the reported issues into a ticket tracking application.
- Analyzes and documents reported issues and outages. Determines severity, impact, and nature of reported issues
- Delivers high levels of customer service at all times and ensures compliance with contracted Service Level Agreements (SLAs)
- May provide technical support for any or all of the following: desktops, laptops, network connectivity, business applications, voice-over-IP telephone systems, and resetting network and application passwords according to information security guidelines
- May occasionally provide desk side services as required including installs, system configuration, hardware break/fix and advanced technical support
- Proactively checks the Service Desk queue for open tickets
- Aid other team members when needed
- Participate in project-based activities including system builds, moves and installs, and other projects
Required Skills:
- 2+ years of experience in End User/IT Support handling Application support and networking issues
- Prior experience with MS suite and providing strong documentation
- The ability to communicate well over the phone and provide solutions for frustrated users
- Experience supporting high volume tickets with strict SLA's
T1420911-PHI_1760635939
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™