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Location: Hybrid Radnor, PA

Duration: 6+ months

Benefits: https://bhsg.com/useful-links#employee-benefits

We are seeking a Business Process Analyst (BPA) with recent, hands-on experience in business process mapping and optimization. This role requires someone with a proven track record of working closely with both IT and business stakeholders to analyze, design, and enhance business workflows-particularly within Microsoft Dynamics 365 CRM (Customer Engagement modules).

Key Responsibilities:

• Lead the analysis, documentation, and design of current and future-state business processes across key customer-facing and operational areas.

• Work directly with stakeholders to map end-to-end processes, identifying inefficiencies, gaps, and automation opportunities.

• Support Dynamics 365 CRM projects by translating business processes into system configurations and ensuring alignment with platform capabilities.

• Collaborate closely with IT teams to ensure accurate implementation of business workflows within Dynamics 365 CRM.

• Facilitate workshops, working sessions, and interviews to gather detailed process information (not just high-level requirements).

• Act as a liaison between business users and technical teams to validate process and system designs.

• Deliver clear, concise documentation including process flows, use cases, and SOPs.

Qualifications:

• 3+ years of recent, hands-on experience in a Business Process Analyst role.

• Demonstrated expertise in business process mapping, process improvement, and workflow documentation.

• Specific project experience involving Microsoft Dynamics 365 CRM (Sales, Customer Service, or Marketing modules).

• Proven ability to collaborate effectively with cross-functional stakeholders including business users and technical teams.

• Strong analytical and problem-solving skills, with attention to operational detail.

• Proficiency with process modeling tools (e.g., Visio, Lucidchart, BPMN tools).

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