IT Help Desk Analyst
IT Help Desk Analyst
King of Prussia, Pennsylvania
|Full Time Temporary/Contract
|$ 20 - $ 30 per hour
King of Prussia, Pennsylvania
Full Time Temporary/Contract
$ 20 - $ 30 per hour
July 24, 2025
|Job ID: T1425203-PHI_1753371485
July 24, 2025
Job ID: T1425203-PHI_1753371485
Job Summary
To Apply for this Job Click Here
Location: Hybrid King of Prussia - 3 days in office
Contract: 2+ months with likely to extend
Key Responsibilities:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to tickets via phone, email, or in-person, and document resolutions
Diagnose and resolve basic technical issues, escalating more complex problems when needed
Assist in the setup, maintenance, and troubleshooting of desktops, laptops, printers, mobile devices, and other hardware
Support user account management in Active Directory and other enterprise tools
Perform routine maintenance, updates, and patching of systems
Maintain accurate records of service requests, solutions, and inventory
Requirements:
1+ year of experience in an IT help desk or technical support role
Familiarity with Windows and macOS environments
Basic understanding of networking concepts (IP, DNS, DHCP, VPN)
Experience with Microsoft 365, remote support tools, and ticketing systems (e.g., ServiceNow, Zendesk, etc.)
Excellent communication and customer service skills
Strong problem-solving abilities and attention to detail
Bonus Qualifications:
CompTIA A+, ITIL, or similar certifications
Experience with Active Directory
Exposure to MDM platforms like Intune or JAMF
T1425203-PHI_1753371485
To Apply for this Job Click Here
I want more jobs like this in my inbox weekly.
Other jobs you might like...
About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™