IT Support Specialist
IT Support Specialist
Wilmington, Delaware
|Full Time Temporary/Contract
|$ 28 - $ 35 per hour
Wilmington, Delaware
Full Time Temporary/Contract
$ 28 - $ 35 per hour
September 25, 2025
|Job ID: T1431571-PHI_1758811778
September 25, 2025
Job ID: T1431571-PHI_1758811778
Job Summary
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Duration: 1+ year contract
Benefits: https://bhsg.com/useful-links#employee-benefits
We are seeking an experienced IT Support Specialist to join our team, providing exceptional in-person technical support through our walk-up support desk. This role requires a professional with strong troubleshooting skills, a customer-focused mindset, and the ability to resolve issues quickly and effectively in a fast-paced environment.
Responsibilities:
Serve as the first point of contact for employees seeking technical assistance at the walk-up desk.
Provide hands-on support for hardware, software, networking, and peripheral issues.
Troubleshoot and resolve problems related to desktops, laptops, mobile devices, printers, and applications.
Install, configure, and upgrade computer systems, applications, and hardware.
Assist with account management, password resets, and access requests.
Document issues, resolutions, and follow-up actions in the ticketing system.
Collaborate with other IT teams to escalate and resolve complex technical problems.
Educate end-users on best practices and self-service tools.
Maintain a professional and approachable presence, ensuring a positive end-user experience.
Qualifications:
4+ years of experience in IT Help Desk, Desktop Support, or related end-user support roles.
Strong knowledge of Windows environments.
Experience with Active Directory, Microsoft 365, or other common enterprise applications.
Excellent communication and interpersonal skills.
Ability to multitask and prioritize effectively in a high-demand environment.
T1431571-PHI_1758811778
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™