Service Desk Analyst
Service Desk Analyst
King of Prussia, Pennsylvania
|Full Time Temporary/Contract
|$ 25 - $ 25 per hour
King of Prussia, Pennsylvania
Full Time Temporary/Contract
$ 25 - $ 25 per hour
September 30, 2025
|Job ID: T1432987-PHI_1759265950
September 30, 2025
Job ID: T1432987-PHI_1759265950
Job Summary
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Location: Hybrid King of Prussia - 2 days/week on site
Duration: 2+ month contract
Rate: 25/hr W2
We are seeking an IT Service Desk Analyst to join our team and provide high-quality support in a fast-paced, high-volume environment. The ideal candidate has strong technical troubleshooting skills, experience supporting end-users via phone and email, and proven expertise in using Intune for device and application management.
Key Responsibilities:
Provide support to end-users via phone, email, and ticketing system.
Handle a high volume of service requests and incidents efficiently while maintaining excellent customer service.
Troubleshoot and resolve issues related to:
Laptop/desktop hardware and software
Network connectivity
Password resets and account access
Microsoft 365 applications and services
Utilize Intune for device management, application deployment, compliance monitoring, and troubleshooting.
Document all support requests, incidents, and resolutions in the ticketing system.
Escalate issues to higher-level support teams as needed.
Ensure timely resolution of issues while meeting established SLAs.
Qualifications:
3+ years of IT service desk or technical support experience.
Hands-on experience with Microsoft Intune for device and application management.
Strong knowledge of Windows OS, Microsoft 365, and standard productivity tools.
Familiarity with common IT service management (ITSM) ticketing systems.
Excellent troubleshooting, communication, and customer service skills.
Ability to thrive in a high-volume, fast-paced support environment.
T1432987-PHI_1759265950
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™