Entry Level IT Support Analyst
Entry Level IT Support Analyst
Malvern, Pennsylvania
|Full Time Temporary/Contract
|$ 18 - $ 20 per hour
Malvern, Pennsylvania
Full Time Temporary/Contract
$ 18 - $ 20 per hour
October 28, 2025
|Job ID: T1434594-PHI_1761675848
October 28, 2025
Job ID: T1434594-PHI_1761675848
Job Summary
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Seeking an entry-level IT Support Technician to provide in-person, front-line technical assistance to employees. This role focuses on resolving hardware, software, and network issues. The ideal candidate has prior internship experience in IT support, familiarity with ticketing systems, and a customer-first mindset.
Responsibilities:
- Serve as the first point of contact for all technical issues.
- Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals.
- Assist with password resets, user account provisioning, and software installations.
- Log, track, and update all issues in the ticketing system, ensuring timely resolution and proper documentation.
- Escalate unresolved or complex problems to higher-level support as needed.
- Maintain a professional, customer-focused approach to ensure a positive support experience.
- Support IT team with equipment setup, imaging, and inventory management.
Qualifications:
- Previous IT internship or hands-on experience providing technical support.
- Familiarity with a ticketing system (e.g., ServiceNow, Jira, Zendesk, Freshservice).
- Basic understanding of Windows and macOS environments, networking fundamentals, and Microsoft 365.
- Strong troubleshooting, communication, and time management skills.
T1434594-PHI_1761675848
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™