IT Desktop Support – Mac and Windows
IT Desktop Support – Mac and Windows
Philadelphia, Pennsylvania
|Direct (Permanent) Full Time
|$ 27 - $ 65,000 per year
Philadelphia, Pennsylvania
Direct (Permanent) Full Time
$ 27 - $ 65,000 per year
October 30, 2025
|Job ID: T1435673-PHI_1761846636
October 30, 2025
Job ID: T1435673-PHI_1761846636
Job Summary
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The Desktop Support Specialist provides hands-on technical support for both Mac and Windows environments, ensuring reliable device performance, smooth user experience, and timely issue resolution. This role supports end users across hardware, software, networking, and account-related issues in a fast-paced environment.
Key Responsibilities:
- Provide day-to-day technical support for Windows and macOS desktops, laptops, and peripherals.
- Diagnose and resolve software, hardware, and connectivity issues via walk-up, phone, chat, or remote tools.
- Configure, deploy, and maintain devices using management tools such as Intune, JAMF, or SCCM.
- Assist with setup and troubleshooting of user accounts, permissions, and access in Active Directory and Microsoft 365.
- Support installations, upgrades, and maintenance of applications and operating systems.
- Maintain accurate documentation of tickets, resolutions, and assets in the IT service management system.
- Collaborate with IT infrastructure and security teams to ensure compliance with company standards.
- Provide technical onboarding for new employees, including workstation setup and access provisioning.
- Participate in IT projects and contribute to process improvements and automation efforts.
Qualifications:
- 2+ years of hands-on desktop support experience in mixed Windows/macOS environments.
- Excellent communication and customer service skills.
T1435673-PHI_1761846636
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
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