M365 Support Operations Analyst

By | Jan 21, 2026
Beacon Hill - Job Details
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M365 Support Operations Analyst

Willow Grove, Pennsylvania

|

Full Time Temporary/Contract

|

$ 30 - $ 35 per hour

Willow Grove, Pennsylvania

Full Time Temporary/Contract

$ 30 - $ 35 per hour

Apply Now

January 21, 2026

|

Job ID: T1444173-PHI_1769030853

January 21, 2026

Job ID: T1444173-PHI_1769030853

Job Summary

To Apply for this Job Click Here

Location: Hybrid Willow Grove, PA (On site 1-2 days/week)

Duration: 3-6+ month contract (Very possible it will extend longer)

The M365 Support Operations Analyst provides frontline support for Microsoft 365 users, ensuring issues are resolved efficiently within established service processes. This role focuses on managing ticket queues, assisting users with Microsoft cloud services, escalating technical issues appropriately, and maintaining high‑quality customer service throughout each interaction.

Required

  • Strong ability to identify when to escalate issues to the appropriate support teams.
  • Hands‑on experience working with Microsoft 365, including Outlook, Teams, SharePoint, and OneDrive.
  • Ability to navigate the M365 admin center and verify licensing, settings, and user configurations.
  • Experience supporting Microsoft Office client applications (Outlook, Excel, Word, etc.).
  • Familiarity with configuring and troubleshooting Outlook (desktop and mobile).
  • Excellent communication and customer service skills, with the ability to explain technical issues in a user‑friendly way.

T1444173-PHI_1769030853

To Apply for this Job Click Here

Apply Now



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About Beacon Hill

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

We look forward to working with you.

Beacon Hill. Employing the Future™