Genesys Reporting Analyst
Genesys Reporting Analyst
Philadelphia, Pennsylvania
|Full Time Temporary/Contract
|$ 50 - $ 75 per hour
Philadelphia, Pennsylvania
Full Time Temporary/Contract
$ 50 - $ 75 per hour
February 03, 2026
|Job ID: T1445727-PHI_1770144362
February 03, 2026
Job ID: T1445727-PHI_1770144362
Job Summary
To Apply for this Job Click Here
Location: Remote EST
Duration: 12+ month contract
Position Description
The Genesys Reporting Analyst will serve as the primary reporting and analytics lead for the organization's telephony transformation program, acting as the bridge between technical teams, reporting developers, and leadership. This role functions as a business‑savvy reporting specialist with deep Genesys knowledge, ensuring the organization has accurate, consistent, and actionable insights throughout the telephony migration.
This analyst will coordinate closely with 3rd party vendors responsible for reporting work outside the core Genesys scope, ensuring alignment across teams and maintaining a unified reporting strategy. The role requires someone who can understand how metrics are calculated across multiple applications, identify discrepancies, and drive the creation of custom reporting solutions in PowerBI and potentially Tableau.
Required Skills
- Hands‑on experience with Genesys reporting (A3S)
- Strong proficiency in PowerBI
- Ability to communicate effectively with architects and technical teams
- Ability to translate technical considerations (e.g., DataBricks vs. Snowflake) into clear questions and recommendations for leadership
- Experience supporting reporting workstreams in large‑scale telephony or technology transformations
- Strong analytical mindset with the ability to reconcile inconsistent metrics across systems
T1445727-PHI_1770144362
To Apply for this Job Click Here
I want more jobs like this in my inbox weekly.
Other jobs you might like...
About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™