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Location: Remote EST

Duration: 2+ month contract with potential to convert permanent

Our client is seeking a Business Analyst/Process Mapping Consultant to identify inconsistencies, redundancies, and gaps created by years of combining two inherited operating models and evolving tech solutions. This consultant will map fragmented, partially merged processes into a clear, accurate current‑state view to support technology alignment and future‑state design. This resource will engage teams to surface tribal knowledge and convert it into structured, repeatable, and well‑defined process documentation.

Position Description:

• Produce clear "as-is" process maps (e.g., BPMN/Visio/Lucidchart/Miro) and supporting documentation.

• Participates in team meetings and operational calls to observe real‑time workflows and understand day‑to‑day challenges.

• Facilitate group discussions and working sessions with SMEs to capture end-to-end workflows.

• Identify bottlenecks, handoffs, rework loops, and controls; propose "to-be" improvements.

• Create a prioritized list of optimization opportunities and quick wins.

• Partner with Product/Engineering/Operations to ensure recommendations are actionable

• Spends the majority of time with current compliance analysts to observe their day‑to‑day workflow, understand each step in the process, and document the tools and documents they rely on.

• Leads individual interviews to extract detailed process knowledge, clarify variations, and surface undocumented steps.

• Not responsible for laying out the road map, focused more on the visualization of how things work currently.

Required Skills:

• Proven Business Analyst/Consultant experience.

• Experience in process automation and close collaboration with automation or workflow teams.

• Experience with Visio/Lucidchart/Miro (or equivalent).

• Business process mapping experience, preferably within financial services, large banking environments, or order‑fulfillment operations.

• Experience with newer process‑mapping or automation tools. (Visio, Lucidchart, or Miro).

• Proven experience in process mapping and workflow documentation (operations, compliance, back-office preferred).

• Strong facilitation skills and ability to translate messy reality into clear artifacts.

• Comfortable with ambiguity; can ramp quickly and drive sessions to outcomes.

• Familiar with continuous improvement methods (Lean/Six Sigma a plus).

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