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Required Skills:

5+ years of experience in a technical support or a similar client-facing technical role

Proven ability to manage and maintain strong vendor relationships

Exceptional written and verbal communication skills, with a professional and personable approach

Collaborative team player with a proactive, service-oriented mindset and willingness to support others

Professional presence with a positive and engaging demeanor

Highly self-motivated with a demonstrated ability to take initiative and go beyond assigned tasks

Hands-on experience running Snowflake scripts; proficiency with Tableau or Python is also acceptable

Strong analytical skills with the ability to query and interpret data using JSON in various databases

Skilled in designing workflows and streamlining processes using tools like Smartsheet, Excel, and PowerPoint

Experience using ServiceNow & Jira

Desired Skills:

Experience working in quick service restaurants (Pollo Tropical is also head quartered in SFL, Chick Fil A is in ATL- candidates might relocate)

Experience working for a quick service POS system (Xenial, Toast POS, Restroworks, SkyTab POS, SpotOn, and Lavu POS)

Experience managing a quick service franchise

Description of Role/Responsibilities/Project: Beacon Hill Technologies is seeking a proactive and detail-oriented Technical Support Specialist with 5+ years of experience in a client-facing technical role. This position requires strong vendor management skills, excellent communication, and a collaborative mindset. The ideal candidate is a self-starter who can take initiative, support team members, and contribute to process improvements. Experience with Snowflake scripts (or Tableau/Python), database research using JSON, and workflow creation using Smartsheet, Excel, and PowerPoint is essential. A professional and engaging demeanor is a must.

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