Helpdesk Analyst
Helpdesk Analyst
Westerville, Ohio
|Full Time Temporary/Contract
|NA
Westerville, Ohio
Full Time Temporary/Contract
NA
May 06, 2025
|Job ID: TT -1411995 - NEB_1746564597
May 06, 2025
Job ID: TT -1411995 - NEB_1746564597
Job Summary
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2nd SHIFT
Required Skills:
2+ years' experience working in a technical support or customer service related role
Experience troubleshooting Windows 10 and iOS devices
Must have strong examples of providing excellent customer service
Strong level of patience and ability to break down technical information into a non-technical way
Ability to analyze and solve problems over the phone and in person
Willingness to learn about new technologies
Strong verbal and written communication skills
Desired Skills:
Experience documenting technical issues within a ticketing system (ServiceNow preferred)
Experience troubleshooting mobile devices
A+ or Net+ certification
Description of Role/Responsibilities:
We are seeking a Helpdesk Analyst to join our client's technical support team headquartered in Columbus, OH. This is a great opportunity for someone who is looking to gain professional experience working in fast-paced environment who has worked in either a customer service center or on another technical Helpdesk prior. This role is primarily a weekend only role and will be responsible for troubleshooting various technical issues both over the phone an in person while expressing excellent customer service qualities. If you want to work for a company that has an awesome culture and have exposure to many new technologies and a job that could turn into a long term employment with a chance to advance your career as an IT professional, this is the role for you!
TT -1411995 - NEB_1746564597
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™