Customer Service Representative
Customer Service Representative
Lafayette, Indiana
|Full Time Temporary/Contract
|NA
Lafayette, Indiana
Full Time Temporary/Contract
NA
June 16, 2025
|Job ID: TT202510-CPC_1750106156
June 16, 2025
Job ID: TT202510-CPC_1750106156
Job Summary
To Apply for this Job Click Here
Overview:
We are seeking dependable and empathetic Customer Service Representatives to support a high-volume call center engagement. This role is ideal for individuals with strong communication and customer service skills-even those from retail or other non-call center backgrounds. You will be the first point of contact for callers with questions related to housing communications.
Key Responsibilities:
- Answer incoming calls (300-400 expected across the entire engagement).
- Follow documented scripts for approximately 90% of inquiries.
- Recognize and appropriately escalate 5-10% of cases that fall outside standard guidance.
- Use TeamDynamix ticketing system to document and manage cases.
- Address common caller questions regarding housing assignments.
Qualifications:
- Strong customer service skills.
- Clear and effective verbal communication.
- Ability to remain professional, patient, and empathetic with confused or frustrated callers.
- Must be punctual and able to follow directions.
- Call center experience is a plus but not required.
- Ability to navigate and input information into a ticketing system.
Additional Information:
- This is a temporary role during a defined engagement period.
- Training will be provided.
- A supportive and collaborative team environment.
TT202510-CPC_1750106156
To Apply for this Job Click Here
I want more jobs like this in my inbox weekly.
Other jobs you might like...
About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™