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Required Skills:

• Must have 10+ years of experience in technical support or desktop support roles
• Must have extensive experience in supporting Windows operating systems, Microsoft Office suite (365) and MacOS
• Familiarity with JAMF, Intune, Azure environments, DaaS (AWS/AVD) is a plus
• Familiarity with Zoom, Slack, and MS teams is a plus
• Preferred familiarity with Terraform, GitHub, Azure DevOps and/or other IaC platforms, Code repositories and CI/CD pipelines

• Must have excellent critical thinking, problem-solving abilities and precise attention to detail
• Strong communication and interpersonal skills, able to articulate technical concepts to non-technical people
• Ability to work independently and prioritize tasks effectively
• Customer-focused mindset, strong passion for serving the customer
• Comprehensive and broad knowledge of all aspects of IT solutions and services
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional (ACSP) are advantageous
• Must be curious and have a desire to learn new things and find new solutions
• Must be able to work effectively with systems and networking teams as well as other technical and business teams
• Troubleshoot and resolve all reported technology problems, including in office, residential properties, and client/travel locations
• Support mobile devices, iPhones, iPads including MDM's, policies, etc.
• Ensure seamless integration of multiple technologies
• Travel to corporate offices, residential properties, client sites and/or travel destinations as necessary
• Assist with Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.).
• Troubleshoot application-related problems and provide timely solutions
• Collaborate with IT teams to address any compatibility issues
• Assist in setup and configuration of AV equipment, conference rooms, and day-to-day meeting requirements from our customers utilizing various Video collaboration solutions (zoom, slack, teams, webex etc.)
• Support end users, executives, and event staff with AV operations; managing and coordinating presentations, webinars and hybrid meetings to ensure excellent AV experiences both internally and externally

• Educate executives and business users on security best practices
• Ensure compliance with company policies and data protection regulations
• Monitor and address any security vulnerabilities

• Maintain accurate records of support requests, resolutions, and system configurations
• Create user-friendly guides and tutorials for common tasks.
• Conduct training sessions for executives and business users as needed.

Job/Project Description:

This is a great opportunity for a strong Tier 3+ level IT Support professional to work with various business and technical teams within a highly collaborative systems team for a large, established organization in the Indianapolis area. This role will focus on white glove support with all levels of an enterprise organization including the C level. . For anyone with a strong customer service mindset and the desire to grow into potential leadership opportunities, this is a great opportunity.

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