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Required Skills:

• 1+ years' experience in a technical support or service desk role
• Ability to troubleshoot common software and hardware related issues including virtual desktops, printers, and proprietary software
• Experience with Active Directory to manage user setup, access, deprovisioning and password resets
• Experience monitoring IT systems and networks, and identifying alerts
• Experience supporting operating systems (Windows, MacOS, iOS, and Android)
• Utilizing ticketing systems such as ServiceNow
• Experience troubleshooting MS Office, Outlook, O365
• Must have top notch customer service skills
• Strong problem-solving skills

Desired Skills:

• SCCM experience
• Experience with job scheduling and monitoring tools such as Autosys Workload Automation
• Experience troubleshooting SAP issues
• Familiar with ITSM principles and practices
• Formal education/degree within the information technology field is preferred
• Relevant certifications such as A+, Net+

Description of Role/Responsibilities/Project:

The IT Service Desk Professional will serve as the first point of contact for end users to provide IT support. This person must have excellent communication and interpersonal skills to provide a high level of customer service. The Service Desk Professional needs to have experience using an incident management/ticketing system to record, monitor and resolve incidents. This person will be responsible for going through troubleshooting and diagnostic steps to resolve hardware and software issues, assisting with onboarding, creating/updating knowledge base documents and monitoring systems. This role also monitors IT systems and networks to identify alerts. If you have experience with job scheduling and monitoring tools, that would be a bonus. If you're an experienced IT Support professional then please apply here!

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