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Required Skills:

• 3+ of hands-on desktop support experience in a professional environment
• Proven experience supporting large-scale IT initiatives, such as system migrations and major software/hardware upgrades
• Strong proficiency with Windows 10 and 11 operating systems
• Solid experience with Microsoft Office 365 administration and support
• Working knowledge of Active Directory (e.g., managing user accounts, moving computers into OUs, password resets)
• Strong attention to detail with a demonstrated ability to create and maintain high-quality technical documentation

Preferred Skills:

• Hands-on experience with Microsoft Intune and System Center Configuration Manager (SCCM)
• Exposure to JAMF or other Mac device management tools (a plus, but not required)
• Experience with ServiceNow or other enterprise-level IT service management platforms

Description of Role/Responsibilities/Project:

We're seeking a sharp, experienced Desktop Support Engineer to join a high-performing team. This is a hands-on, role supporting a wide range of technology needs. In this position you will be handling Tier 2 support tickets, approximately 10-12 a day. This will consist of both hands-on trouble shooting (60%) and phone/remote support (40%). This person will need to have previous experience supporting and managing Windows 10/11, Office 365, and Active Directory. They will be supporting Mac products, including iPhones and iPads. The day to day will consist of in-house break/fix, imaging, deployment, and in house application support. This person will also be responsible for end user documentation which will include a minimum of 2 knowledge-base articles per month.

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