Help Desk Manager
Help Desk Manager
Boston, Massachusetts
|Direct (Permanent) Full Time
|$ 100,000 - $ 120,000 per year
Boston, Massachusetts
Direct (Permanent) Full Time
$ 100,000 - $ 120,000 per year
April 21, 2025
|Job ID: TxBOS-JAM_1745258429
April 21, 2025
Job ID: TxBOS-JAM_1745258429
Job Summary
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Help Desk Manager compensation: $120K
A professional services organization specializing in IT consulting is currently seeking a Help Desk Manager to join their team.
POSITION RESPONSIBILITIES
- Manage and supervise the help desk support
- Implement office policies and procedures
- Ensure compliance with policies and procedures
- Respond to and resolve high-priority calls for support
- Set specific customer service KPIs
REQUIREMENTS
- Experience supervising tasks related to managing a service desk
- Ability to troubleshoot a wide variety of technical problems
- Strong organizational skills
- Strong leadership and communication skills
TxBOS-JAM_1745258429
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
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