{"id":123767,"date":"2026-04-02T15:52:08","date_gmt":"2026-04-02T15:52:08","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/1451376_1775145128-senior-customer-service-representative-huntersville-north-carolina\/"},"modified":"2026-04-03T01:02:17","modified_gmt":"2026-04-03T01:02:17","slug":"1451376_1775145128-senior-customer-service-representative-huntersville-north-carolina","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/1451376_1775145128-senior-customer-service-representative-huntersville-north-carolina\/","title":{"rendered":"Senior Customer Service Representative"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/1451376_1775145128\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<p><strong>Senior Customer Service Representative<\/strong><br \/>  Huntersville, NC<\/p>\n<p>We&#8217;re hiring a Senior Customer Service Representative to support a fast-paced, customer-focused utilities operation. This role is ideal for someone who thrives in a detail-driven environment, enjoys problem-solving, and can confidently handle both customer interactions and back-end billing processes.<\/p>\n<p><strong>What You&#8217;ll Do:<\/strong><\/p>\n<ul>\n<li>Deliver exceptional customer service by handling inquiries, resolving concerns, and supporting complex customer issues<\/li>\n<li>Serve as a go-to resource for escalations and assist junior team members as needed<\/li>\n<li>Oversee and execute the full billing cycle, ensuring accuracy and timeliness<\/li>\n<li>Manage account updates, bill corrections, refunds, and payment processing (including bank drafts and collections)<\/li>\n<li>Ensure rate changes are properly implemented and reflected accurately in billing systems<\/li>\n<li>Maintain and update customer accounts, ensuring proper documentation and data integrity<\/li>\n<li>Coordinate service work orders and support scheduling for customer service and meter reading activities<\/li>\n<li>Generate daily reports including deposits, balances, and account activity<\/li>\n<li>Assist in developing and improving customer service processes and procedures<\/li>\n<li>Support operations during high-volume periods, including power outages<\/li>\n<\/ul>\n<p><strong>What We&#8217;re Looking For:<\/strong><\/p>\n<ul>\n<li>3+ years of experience in customer service, billing, or accounting functions<\/li>\n<li>Experience in a high-volume or fast-paced environment<\/li>\n<li>Strong attention to detail and ability to manage multiple priorities<\/li>\n<li>Comfortable working with systems, data, and reporting tools<\/li>\n<li>Ability to problem-solve independently and support team members<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/Y2ZhcnJpcy44ODQ2NS4xMjU4NEBiZWFjb25oaWxsLmFwbGl0cmFrLmNvbQ.gif\"><\/p>\n<p><span style=\"color: #ffffff;\">1451376_1775145128<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/1451376_1775145128\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Huntersville, North Carolina","_application":"cfarris.88465.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[171,172],"job-types":[2,16],"class_list":{"0":"post-123767","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"hentry","7":"job-type-full-time","8":"job-type-temporary-contract"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Senior Customer Service Representative Huntersville North Carolina<\/title>\n<meta name=\"description\" content=\"Senior Customer Service Representative Huntersville North Carolina - Apply with Beacon Hill Staffing Services for this Senior Customer Service Representative job in Huntersville, North Carolina\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bhsg.com\/jobs\/job\/1451376_1775145128-senior-customer-service-representative-huntersville-north-carolina\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Senior Customer Service Representative Huntersville North Carolina\" \/>\n<meta property=\"og:description\" content=\"Senior Customer Service Representative Huntersville North Carolina - Apply with Beacon Hill Staffing Services for this Senior Customer Service Representative job in Huntersville, North Carolina\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bhsg.com\/jobs\/job\/1451376_1775145128-senior-customer-service-representative-huntersville-north-carolina\/\" \/>\n<meta property=\"og:site_name\" content=\"Nationwide Staffing Agency | Temp &amp; 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