{"id":124123,"date":"2026-04-09T15:43:25","date_gmt":"2026-04-09T15:43:25","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/ap1453976bos_1775749405-service-desk-analyst-boston-massachusetts\/"},"modified":"2026-04-09T18:45:56","modified_gmt":"2026-04-09T18:45:56","slug":"ap1453976bos_1775749405-service-desk-analyst-boston-massachusetts","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/ap1453976bos_1775749405-service-desk-analyst-boston-massachusetts\/","title":{"rendered":"Service Desk Analyst"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/AP1453976BOS_1775749405\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<p><strong>Service Desk Analyst to $80K &#8211; Go-To Support Role! <\/strong><\/p>\n<p>Our client, a well-established professional services organization, is seeking a Service Desk Analyst to be their go-to resource for in-office technology support. This role sits at the intersection of hands-on troubleshooting and high-touch user support, ensuring employees can stay productive without disruption. The ideal candidate brings 2+ years of IT support experience and a service-first mindset.<\/p>\n<p>Position Details:<\/p>\n<ul>\n<li>Location: Boston, MA<\/li>\n<li>Work Model: In Office<\/li>\n<li>Degree: Preferred<\/li>\n<li>Responsibilities include providing first-level technical support via phone, email, and in-person requests; troubleshooting and configuring desktops, laptops, peripherals, and standard business applications; supporting Microsoft Office, collaboration tools, document management systems, and security applications; documenting incidents and resolutions clearly within a ticketing system; escalating unresolved issues to advanced support teams or external vendors as needed; delivering proactive communication and follow-up to ensure user satisfaction; assisting with system updates, patches, and basic account administration; creating and maintaining simple user guides and documentation; supporting on-call rotations and contributing to overall service desk operations.<\/li>\n<li>The ideal candidate possesses at least two years of hands-on IT support or service desk experience; strong customer service skills with the ability to work effectively with demanding users; clear verbal and written communication abilities; working knowledge of Windows environments, common business applications, and basic networking concepts; comfort troubleshooting both hardware and software issues; strong attention to detail and documentation habits; and the ability to remain composed and professional in high\u2011urgency situations.<\/li>\n<\/ul>\n<p>This opportunity offers paid overtime, a predictable in-office schedule, strong employer-sponsored benefits, and the chance to step into a long-term, well-defined support role within a stable organization!<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/YmFwLjM0NTA1LjEyNTg0QGJlYWNvbmhpbGwuYXBsaXRyYWsuY29t.gif\"><\/p>\n<p><span style=\"color: #ffffff;\">AP1453976BOS_1775749405<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/AP1453976BOS_1775749405\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Boston, Massachusetts","_application":"bap.34505.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[171,194],"job-types":[2],"class_list":{"0":"post-124123","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"hentry","7":"job-type-full-time"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Desk Analyst Boston Massachusetts<\/title>\n<meta name=\"description\" content=\"Service Desk Analyst Boston Massachusetts - Apply with Beacon Hill Staffing Services for this Service Desk Analyst job in Boston, Massachusetts\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bhsg.com\/jobs\/job\/ap1453976bos_1775749405-service-desk-analyst-boston-massachusetts\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Desk Analyst Boston Massachusetts\" \/>\n<meta property=\"og:description\" content=\"Service Desk Analyst Boston Massachusetts - Apply with Beacon Hill Staffing Services for this Service Desk Analyst job in Boston, Massachusetts\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bhsg.com\/jobs\/job\/ap1453976bos_1775749405-service-desk-analyst-boston-massachusetts\/\" \/>\n<meta property=\"og:site_name\" content=\"Nationwide Staffing Agency | Temp &amp; 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