{"id":124438,"date":"2026-04-16T15:27:12","date_gmt":"2026-04-16T15:27:12","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/a1455275dal_1776353232-contact-center-specialist-carrollton-texas\/"},"modified":"2026-04-16T18:49:39","modified_gmt":"2026-04-16T18:49:39","slug":"a1455275dal_1776353232-contact-center-specialist-carrollton-texas","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/a1455275dal_1776353232-contact-center-specialist-carrollton-texas\/","title":{"rendered":"Contact Center Specialist"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/A1455275)DAL_1776353232\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<\/p>\n<div>\n<h2>Contact Center Specialist<\/h2>\n<p><strong>Starting Salary: $40,000 <\/strong><br \/> <strong>Schedule:<\/strong> Monday-Friday, 8:00 AM-5:00 PM (CT)<br \/> <strong>Work Environment:<\/strong> Fully onsite (DFW \/ Carrollton area)<\/p>\n<p>A growing service-based organization is seeking a polished and well\u2011spoken <strong>Contact Center Specialist<\/strong> to serve as the first point of contact for inbound customer inquiries. This is a <strong>brand\u2011new role<\/strong> within the marketing\/contact center team and offers strong long\u2011term growth potential, including future leadership opportunities.<\/p>\n<p>This position is ideal for someone with a <strong>customer service foundation, sales mentality, and CRM experience<\/strong> who thrives in a fast\u2011paced, high\u2011volume environment.<\/p>\n<hr \/>\n<h3>What You&#8217;ll Do<\/h3>\n<ul>\n<li>Answer and manage a high volume of inbound calls with professionalism and urgency<\/li>\n<li>Convert inbound inquiries into scheduled appointments and booked jobs<\/li>\n<li>Accurately capture customer details, service needs, and call outcomes in CRM systems (Salesforce)<\/li>\n<li>Follow up on missed calls, unsold opportunities, and pending estimates<\/li>\n<li>Identify and flag low\u2011quality or irrelevant leads to support marketing optimization<\/li>\n<li>Provide basic service and pricing guidance while setting clear customer expectations<\/li>\n<li>Maintain a strong brand presence through call quality, tone, and adherence to scripts<\/li>\n<li>Partner closely with internal teams to ensure scheduling accuracy and customer satisfaction<\/li>\n<li>Escalate customer concerns as needed and support issue resolution<\/li>\n<li>Identify trends in call quality, feedback, and missed opportunities and share insights with leadership<\/li>\n<\/ul>\n<hr \/>\n<h3>Must\u2011Have Qualifications<\/h3>\n<ul>\n<li>1-3 years of experience in a call center, customer service, dispatch, scheduling, or inbound sales role<\/li>\n<li>Hands\u2011on experience using <strong>Salesforce or a comparable CRM<\/strong><\/li>\n<li>Strong phone presence with polished, professional communication skills<\/li>\n<li>Sales\u2011minded approach with confidence converting calls into booked services<\/li>\n<li>Ability to multitask, stay organized, and work efficiently under pressure<\/li>\n<li>High attention to detail and follow\u2011through<\/li>\n<\/ul>\n<\/div>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/YWRtaW5kYWwuNDAyNjkuMTI1ODRAYmVhY29uaGlsbC5hcGxpdHJhay5jb20.gif\"><\/p>\n<p><span style=\"color: #ffffff;\">A1455275)DAL_1776353232<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/A1455275)DAL_1776353232\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Carrollton, Texas","_application":"admindal.40269.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[171,191],"job-types":[2],"class_list":{"0":"post-124438","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"hentry","7":"job-type-full-time"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Center Specialist Carrollton Texas<\/title>\n<meta name=\"description\" content=\"Contact Center Specialist Carrollton Texas - Apply with Beacon Hill Staffing Services for this Contact Center Specialist job in Carrollton, Texas\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bhsg.com\/jobs\/job\/a1455275dal_1776353232-contact-center-specialist-carrollton-texas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center Specialist Carrollton Texas\" \/>\n<meta property=\"og:description\" content=\"Contact Center Specialist Carrollton Texas - Apply with Beacon Hill Staffing Services for this Contact Center Specialist job in Carrollton, Texas\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bhsg.com\/jobs\/job\/a1455275dal_1776353232-contact-center-specialist-carrollton-texas\/\" \/>\n<meta property=\"og:site_name\" content=\"Nationwide Staffing Agency | Temp &amp; 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