{"id":124910,"date":"2026-04-24T16:02:27","date_gmt":"2026-04-24T16:02:27","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/a1456574chi-perm_1777046546-customer-service-manager-franklin-park-illinois\/"},"modified":"2026-04-24T18:48:51","modified_gmt":"2026-04-24T18:48:51","slug":"a1456574chi-perm_1777046546-customer-service-manager-franklin-park-illinois","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/a1456574chi-perm_1777046546-customer-service-manager-franklin-park-illinois\/","title":{"rendered":"Customer Service Manager"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/A1456574CHI-PERM_1777046546\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<p>A growing, family-owned <strong>packaging company<\/strong> in Franklin Park is seeking a <strong>Customer Service Manager<\/strong> to lead and support a small but high-impact customer service team. This is a hands-on role ideal for someone who enjoys being close to the work, coaching a team, and serving as a key point of contact for customers in a fast-paced manufacturing environment.<\/p>\n<p><strong>What You&#8217;ll Do<\/strong><\/p>\n<ul>\n<li>Lead, coach, and support a small team of Customer Service Representatives<\/li>\n<li>Serve as a hands-on manager-jumping in to assist with calls, emails, and problem-solving on busy days<\/li>\n<li>Act as an escalation point for customer questions related to:<\/li>\n<ul>\n<li>Shipping and logistics<\/li>\n<li>Scheduling and production timing<\/li>\n<li>Purchase orders and materials<\/li>\n<li>Pickup coordination<\/li>\n<\/ul>\n<li>Communicate with brokers and customers when issues arise and help resolve them quickly<\/li>\n<li>Ensure accurate, timely customer communication by leveraging internal systems and work orders<\/li>\n<li>Help bring consistency, structure, and best practices to a growing customer service operation<\/li>\n<\/ul>\n<p><strong>What We&#8217;re Looking For<\/strong><\/p>\n<ul>\n<li>3+ years of experience in customer service, operations support, or account coordination<\/li>\n<li>1+ year in customer service management<\/li>\n<li>Experience in <strong>manufacturing, contract packaging, food production, or consumer products<\/strong> is a plus (not required)<\/li>\n<li>A practical, solutions-oriented mindset and strong &#8220;common sense&#8221; approach<\/li>\n<li>Comfortable managing and coaching others while also staying hands-on<\/li>\n<li>Strong communication skills and attention to detail<\/li>\n<li>Ability to work on-site in a production-based environment<\/li>\n<li>Experience using ERP or manufacturing systems (experience with <strong>Nulogy<\/strong> is a plus)<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/Y2hpYXQuMTMxNTMuMTI1ODRAYmVhY29uaGlsbC5hcGxpdHJhay5jb20.gif\"><\/p>\n<p><span style=\"color: #ffffff;\">A1456574CHI-PERM_1777046546<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/A1456574CHI-PERM_1777046546\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Franklin Park, Illinois","_application":"chiat.13153.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[171,191],"job-types":[18,2],"class_list":{"0":"post-124910","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"hentry","7":"job-type-direct-permanent","8":"job-type-full-time"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Manager Franklin Park Illinois<\/title>\n<meta name=\"description\" content=\"Customer Service Manager Franklin Park Illinois - Apply with Beacon Hill Staffing Services for this Customer Service Manager job in Franklin Park, Illinois\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bhsg.com\/jobs\/job\/a1456574chi-perm_1777046546-customer-service-manager-franklin-park-illinois\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Manager Franklin Park Illinois\" \/>\n<meta property=\"og:description\" content=\"Customer Service Manager Franklin Park Illinois - Apply with Beacon Hill Staffing Services for this Customer Service Manager job in Franklin Park, Illinois\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bhsg.com\/jobs\/job\/a1456574chi-perm_1777046546-customer-service-manager-franklin-park-illinois\/\" \/>\n<meta property=\"og:site_name\" content=\"Nationwide Staffing Agency | Temp &amp; 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