{"id":124967,"date":"2026-04-27T15:07:18","date_gmt":"2026-04-27T15:07:18","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/t1454698-phi_1777302438-it-help-desk-analyst-philadelphia-pennsylvania\/"},"modified":"2026-04-27T18:53:12","modified_gmt":"2026-04-27T18:53:12","slug":"t1454698-phi_1777302438-it-help-desk-analyst-philadelphia-pennsylvania","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/t1454698-phi_1777302438-it-help-desk-analyst-philadelphia-pennsylvania\/","title":{"rendered":"IT Help Desk Analyst"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/T1454698-PHI_1777302438\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<p>Location: Hybrid Philadelphia &#8211; 3 days remote\/ 2 days in office per week<\/p>\n<p>Duration: Ongoing multi year contract<\/p>\n<p data-start=\"255\" data-end=\"583\">We are seeking a Tier 1 Help Desk Analyst to provide first-level technical support for end users across the organization. This role is the front line of IT support &#8211; responsible for troubleshooting hardware, software, and network issues, managing support tickets, and ensuring timely resolution or escalation of user requests.<\/p>\n<hr data-start=\"585\" data-end=\"588\" \/>\n<h3 data-start=\"590\" data-end=\"621\"><strong data-start=\"594\" data-end=\"619\">Responsibilities:<\/strong><\/h3>\n<ul data-start=\"622\" data-end=\"1411\">\n<li data-start=\"622\" data-end=\"728\">\n<p data-start=\"624\" data-end=\"728\">Serve as the first point of contact for all IT support requests via phone.<\/p>\n<\/li>\n<li data-start=\"729\" data-end=\"854\">\n<p data-start=\"731\" data-end=\"854\">Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and common business applications.<\/p>\n<\/li>\n<li data-start=\"855\" data-end=\"942\">\n<p data-start=\"857\" data-end=\"942\">Assist with password resets, account access, and basic network connectivity issues.<\/p>\n<\/li>\n<li data-start=\"943\" data-end=\"1049\">\n<p data-start=\"945\" data-end=\"1049\">Log, categorize, and track all incidents in the IT ticketing system (e.g., ServiceNow, Jira, Zendesk).<\/p>\n<\/li>\n<li data-start=\"1050\" data-end=\"1152\">\n<p data-start=\"1052\" data-end=\"1152\">Escalate complex issues to Tier 2 or Tier 3 support when necessary, providing clear documentation.<\/p>\n<\/li>\n<li data-start=\"1153\" data-end=\"1236\">\n<p data-start=\"1155\" data-end=\"1236\">Support software installations, updates, and configuration of end-user devices.<\/p>\n<\/li>\n<li data-start=\"1237\" data-end=\"1325\">\n<p data-start=\"1239\" data-end=\"1325\">Provide excellent customer service and clear communication with non-technical users.<\/p>\n<\/li>\n<\/ul>\n<p>Required:<\/p>\n<ul>\n<li>Technical support exposure and excellent customer service skills<\/li>\n<li>Strong customer service attitude and sense of urgency with a proactive approach<\/li>\n<li>Enthusiastic answers\/personality on calls<\/li>\n<li>Familiarity with IT concepts<\/li>\n<li>Technically capable of password resets, windows support, server support<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/cGhpdHQuOTk4OTguMTI1ODRAYmVhY29uaGlsbC5hcGxpdHJhay5jb20.gif\"><\/p>\n<p><span style=\"color: #ffffff;\">T1454698-PHI_1777302438<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/T1454698-PHI_1777302438\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Philadelphia, Pennsylvania","_application":"phitt.99898.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[188,187],"job-types":[2,16],"class_list":{"0":"post-124967","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"hentry","7":"job-type-full-time","8":"job-type-temporary-contract"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IT Help Desk Analyst Philadelphia Pennsylvania<\/title>\n<meta name=\"description\" content=\"IT Help Desk Analyst Philadelphia Pennsylvania - Apply with Beacon Hill Staffing Services for this IT Help Desk Analyst job in Philadelphia, Pennsylvania\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bhsg.com\/jobs\/job\/t1454698-phi_1777302438-it-help-desk-analyst-philadelphia-pennsylvania\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Help Desk Analyst Philadelphia Pennsylvania\" \/>\n<meta property=\"og:description\" content=\"IT Help Desk Analyst Philadelphia Pennsylvania - Apply with Beacon Hill Staffing Services for this IT Help Desk Analyst job in Philadelphia, Pennsylvania\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bhsg.com\/jobs\/job\/t1454698-phi_1777302438-it-help-desk-analyst-philadelphia-pennsylvania\/\" \/>\n<meta property=\"og:site_name\" content=\"Nationwide Staffing Agency | Temp &amp; 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