{"id":125943,"date":"2026-05-12T20:22:40","date_gmt":"2026-05-12T20:22:40","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/aa1457670philas_1778617360-tth-ebo-services-call-center-manager-up-to-68k-augusta-maine\/"},"modified":"2026-05-12T20:47:59","modified_gmt":"2026-05-12T20:47:59","slug":"aa1457670philas_1778617360-tth-ebo-services-call-center-manager-up-to-68k-augusta-maine","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/aa1457670philas_1778617360-tth-ebo-services-call-center-manager-up-to-68k-augusta-maine\/","title":{"rendered":"TTH EBO Services\/Call Center Manager &#8211; Up to 68K!"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/AA1457670PHILAS_1778617360\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<div class=\"flex max-w-full flex-col gap-4 grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"1754ced4-0ef0-4633-8700-ee8ef9ceb825\" data-message-model-slug=\"gpt-5-5\" data-turn-start-message=\"true\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden\">\n<div class=\"markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling\">\n<p data-start=\"0\" data-end=\"511\">Our client, a rapidly growing healthcare organization, is seeking an <strong>Extended Business Office Services Manager<\/strong> to oversee patient account support operations and <strong>lead a call center team focused on delivering an exceptional patient financial experience.<\/strong> This individual will play a key leadership role in driving team performance, improving operational workflows, and supporting revenue cycle initiatives across a fast-paced healthcare environment. <span style=\"text-decoration: underline;\"><strong>Candidates must be based in Maine.<\/strong><\/span><\/p>\n<p data-start=\"515\" data-end=\"677\">This is a <strong>temp-to-hire opportunity<\/strong> offering $32.69\/hour during the contract period, with the opportunity to convert into a salaried position at $68K annually.<\/p>\n<p data-start=\"681\" data-end=\"695\"><strong data-start=\"681\" data-end=\"695\">About You:<\/strong><\/p>\n<ul data-start=\"699\" data-end=\"1770\">\n<li data-section-id=\"1ozmuzg\" data-start=\"699\" data-end=\"816\">Provide day-to-day leadership to a patient support and financial services team in a high-volume call center setting<\/li>\n<li data-section-id=\"1a2jnvd\" data-start=\"818\" data-end=\"934\">Mentor, coach, and develop team members while fostering a collaborative, accountable, and service-oriented culture<\/li>\n<li data-section-id=\"che51h\" data-start=\"936\" data-end=\"1082\">Help streamline workflows and improve operational processes related to patient billing support, payment plans, and financial assistance programs<\/li>\n<li data-section-id=\"a0ngu6\" data-start=\"1084\" data-end=\"1188\">Monitor team productivity, call quality, and service metrics to ensure departmental goals are achieved<\/li>\n<li data-section-id=\"bguv2j\" data-start=\"1190\" data-end=\"1325\">Serve as a resource for escalated patient concerns and support staff through sensitive conversations with professionalism and empathy<\/li>\n<li data-section-id=\"ibdk9r\" data-start=\"1327\" data-end=\"1473\">Partner with internal departments and external stakeholders to resolve issues, improve communication, and enhance overall operational efficiency<\/li>\n<li data-section-id=\"10i6ayt\" data-start=\"1475\" data-end=\"1567\">Ensure team adherence to company procedures, privacy standards, and compliance regulations<\/li>\n<li data-section-id=\"1iokz9n\" data-start=\"1569\" data-end=\"1659\">Assist with onboarding, training initiatives, and continuous process improvement efforts<\/li>\n<li data-section-id=\"knxld6\" data-start=\"1661\" data-end=\"1770\">Successfully manage and engage remote employees while maintaining strong team performance and communication<\/li>\n<\/ul>\n<p data-start=\"1774\" data-end=\"1792\"><strong data-start=\"1774\" data-end=\"1792\">About the Job:<\/strong><\/p>\n<ul data-start=\"1796\" data-end=\"2620\">\n<li data-section-id=\"fjp8r6\" data-start=\"1796\" data-end=\"1818\">Must reside in Maine<\/li>\n<li data-section-id=\"1ex934y\" data-start=\"1820\" data-end=\"1972\"><strong>Previous leadership experience within a healthcare call center, patient services, medical collections, customer support, or revenue cycle environment required<\/strong><\/li>\n<li data-section-id=\"1v9bfqz\" data-start=\"1974\" data-end=\"2032\">Strong background in performance management, employee coaching, and KPI-driven environments<\/li>\n<li data-section-id=\"1v9bfqz\" data-start=\"1974\" data-end=\"2032\"><strong>Prior experience overseeing remote employees is required<\/strong><\/li>\n<li data-section-id=\"1plb8f2\" data-start=\"2129\" data-end=\"2237\">Excellent communication and interpersonal skills with the ability to lead with empathy and professionalism<\/li>\n<li data-section-id=\"1paj58y\" data-start=\"2239\" data-end=\"2326\">Comfortable navigating fast-paced environments with shifting priorities and deadlines<\/li>\n<li data-section-id=\"ixf734\" data-start=\"2328\" data-end=\"2406\">Experience utilizing CRM systems, call center platforms, and reporting tools<\/li>\n<li data-section-id=\"15reiww\" data-start=\"2408\" data-end=\"2517\">Strong organizational skills and the ability to identify operational inefficiencies and implement solutions<\/li>\n<li data-section-id=\"54arfn\" data-start=\"2519\" data-end=\"2620\"><strong>Healthcare, insurance, medical billing, or patient financial services experience strongly preferred<\/strong><\/li>\n<\/ul>\n<p data-start=\"2624\" data-end=\"2975\" data-is-last-node=\"\" data-is-only-node=\"\">This opportunity is moving quickly and is ideal for someone who enjoys leading teams, improving processes, and creating a positive patient experience within a healthcare operations environment. <strong>If you are based in Maine and have experience managing remote teams within a call center setting, please submit a Microsoft Word version of your resume today!<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"z-0 flex min-h-[46px] justify-start\"> <\/div>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/cGhpYXQuMjY2OTIuMTI1ODRAYmVhY29uaGlsbC5hcGxpdHJhay5jb20.gif\"><\/p>\n<p><span style=\"color: #ffffff;\">AA1457670PHILAS_1778617360<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/AA1457670PHILAS_1778617360\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Augusta, Maine","_application":"phiat.26692.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing 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