{"id":126038,"date":"2026-05-13T21:02:03","date_gmt":"2026-05-13T21:02:03","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/1457325_1778706123-office-manager-customer-service-agent-itasca-illinois\/"},"modified":"2026-05-13T22:19:42","modified_gmt":"2026-05-13T22:19:42","slug":"1457325_1778706123-office-manager-customer-service-agent-itasca-illinois","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/1457325_1778706123-office-manager-customer-service-agent-itasca-illinois\/","title":{"rendered":"Office Manager &#038; Customer Service Agent"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/1457325_1778706123\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<p>We are seeking a highly organized and customer\u2011focused Office Manager &amp; Customer Service Agent to support daily office operations while serving as the primary customer service contact for customers. It is a hands\u2011on, on\u2011site position supporting customers, field teams, logistics partners, and internal stakeholders in a fast\u2011paced, lean environment. <\/p>\n<p>Key Responsibilities:<\/p>\n<ul>\n<li>Customer service support as the main point of contact for customer inquiries related to orders, products, billing, and issue resolution<\/li>\n<li>Order processing and management in ERP\/CRM systems, including order entry, updates, and status communication<\/li>\n<li>Proactive communication of order status to customers and internal teams<\/li>\n<li>Issue escalation to Sales, Finance, Quality, Logistics, or Account Management and tracking through resolution<\/li>\n<li>Export documentation support and customs requirements for international shipments<\/li>\n<li>Customer account setup in ERP\/CRM systems, including coordination of credit approval<\/li>\n<li>Invoicing accuracy support in partnership with Finance<\/li>\n<li>Follow\u2011up on outstanding invoices and escalation of credit issues as needed<\/li>\n<li>Maintenance of accurate customer data aligned with company standards<\/li>\n<li>Office operations oversight including facilities coordination, vendor management, supplies, and reception<\/li>\n<li>Support for field teams with collateral inventory, sample kits, and onboarding logistics<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/YWRtaW5vYWsuMjUzMjkuMTI1ODRAYmVhY29uaGlsbC5hcGxpdHJhay5jb20.gif\"><\/p>\n<p><span style=\"color: #ffffff;\">1457325_1778706123<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/1457325_1778706123\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Itasca, Illinois","_application":"adminoak.25329.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[171,194],"job-types":[18,2],"class_list":{"0":"post-126038","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"hentry","7":"job-type-direct-permanent","8":"job-type-full-time"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Office Manager &amp; 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