{"id":126745,"date":"2026-05-28T18:04:27","date_gmt":"2026-05-28T18:04:27","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/a1452445rdu_1779991467-customer-service-representative-raleigh-north-carolina\/"},"modified":"2026-05-28T18:50:21","modified_gmt":"2026-05-28T18:50:21","slug":"a1452445rdu_1779991467-customer-service-representative-raleigh-north-carolina","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/a1452445rdu_1779991467-customer-service-representative-raleigh-north-carolina\/","title":{"rendered":"Customer Service Representative"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/A1452445RDU_1779991467\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<p><span class=\"emphasis-3\"><strong>CUSTOMER SERVICE AGENT<\/strong><\/span><br \/>Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join as a Customer Service Agent for a career where your growth is just as important as the mission you support.<\/p>\n<p><span class=\"emphasis-3\"><strong>MEANINGFUL WORK AND PERSONAL IMPACT<\/strong><\/span><br \/>As a Customer Service Specialist II, the work you&#8217;ll do will be impactful to the mission of North Carolina Medicaid contact center. You will play a crucial role in providing world class customer service to our customer&#8217;s.<\/p>\n<ul>\n<li>\n<p>This position focuses on inbound phone calls regarding claims, eligibility, prior approvals and updating PCP&#8217;s<\/p>\n<\/li>\n<li>\n<p>Lead\/Manage\/Support providing support to North Carolina Medicaid recipients and providers.<\/p>\n<\/li>\n<li>\n<p>Collaborate with North Carolina Medicaid recipients and providers to provide them with assistance to any inquires that they may have as it relates to benefits and claims via phone.<\/p>\n<\/li>\n<li>\n<p>Drive your contribution- you will contribute to the team with meeting our overall goal of providing world class customer service to our customers.<\/p>\n<\/li>\n<li>\n<p>Utilize good people skills, communication, and customer service skills will assist you daily while speaking with customers.<\/p>\n<\/li>\n<\/ul>\n<p><span class=\"emphasis-3\"><strong>WHAT YOU&#8217;LL NEED TO SUCCEED<\/strong><\/span><br \/>Bring your customer service expertise along with a drive for innovation. The Customer Service Specialist II must have:<\/p>\n<ul>\n<li>\n<p>Education: High School Diploma\/GED<\/p>\n<\/li>\n<li>\n<p>Experience: 1+ years of related experience<\/p>\n<\/li>\n<li>\n<p>Technical skills-Communication, basic computer skills, customer service, phone skills, data entry.<\/p>\n<\/li>\n<li>\n<p>Role requirements:  this is a hybrid position, with 3 days a week in office<\/p>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/YWRtaW5yZHUuNTM0OTAuMTI1ODRAYmVhY29uaGlsbC5hcGxpdHJhay5jb20.gif\"><\/p>\n<p><span style=\"color: #ffffff;\">A1452445RDU_1779991467<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/A1452445RDU_1779991467\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Raleigh, North Carolina","_application":"adminrdu.53490.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[171,191],"job-types":[2,293],"class_list":["post-126745","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time","job-type-temp-to-hire"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Representative Raleigh North Carolina<\/title>\n<meta name=\"description\" content=\"Customer Service Representative Raleigh North Carolina - Apply with Beacon Hill Staffing Services for this Customer Service Representative job in Raleigh, North Carolina\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bhsg.com\/jobs\/job\/a1452445rdu_1779991467-customer-service-representative-raleigh-north-carolina\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Representative Raleigh North Carolina\" \/>\n<meta property=\"og:description\" content=\"Customer Service Representative Raleigh North Carolina - Apply with Beacon Hill Staffing Services for this Customer Service Representative job in Raleigh, North Carolina\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bhsg.com\/jobs\/job\/a1452445rdu_1779991467-customer-service-representative-raleigh-north-carolina\/\" \/>\n<meta property=\"og:site_name\" content=\"Nationwide Staffing Agency | Temp &amp; 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