{"id":127551,"date":"2026-06-11T18:53:18","date_gmt":"2026-06-11T18:53:18","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/ns-zendd-ns_1781203998-senior-zendesk-systems-engineer-seattle-washington\/"},"modified":"2026-06-11T22:32:25","modified_gmt":"2026-06-11T22:32:25","slug":"ns-zendd-ns_1781203998-senior-zendesk-systems-engineer-seattle-washington","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/ns-zendd-ns_1781203998-senior-zendesk-systems-engineer-seattle-washington\/","title":{"rendered":"Senior Zendesk Systems Engineer"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/NS-ZENDD-NS_1781203998\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<\/p>\n<p><strong>Senior Zendesk Systems Engineer<\/strong><\/p>\n<p><strong>Must Haves<\/strong><\/p>\n<ul>\n<li>5+ years of hands-on Zendesk administration and platform ownership experience<\/li>\n<li>Strong experience configuring and supporting Zendesk in large-scale production environments<\/li>\n<li>Deep expertise with Zendesk triggers, automations, workflows, SLAs, routing, macros, forms, fields, and business rules<\/li>\n<li>Strong JavaScript experience for Zendesk customization, applications, and platform enhancements<\/li>\n<li>Python scripting experience for integrations, automation, and operational tooling<\/li>\n<li>Experience building and supporting integrations using Zendesk APIs, REST APIs, and webhooks<\/li>\n<li>Experience with Zendesk Analytics, reporting, dashboards, and operational metrics<\/li>\n<li>Proven experience leading platform enhancements, implementations, migrations, and configuration projects<\/li>\n<li>Strong troubleshooting, root cause analysis, and production support experience<\/li>\n<li>Ability to translate business requirements into scalable Zendesk solutions<\/li>\n<li>Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders<\/li>\n<li>Ability to work independently and drive initiatives with minimal oversight<\/li>\n<\/ul>\n<p><strong>Nice to Have<\/strong><\/p>\n<ul>\n<li>Zendesk Certified Administrator certification<\/li>\n<li>Experience supporting enterprise-scale Zendesk environments<\/li>\n<li>Experience with SSO, SAML, OAuth, OIDC, RBAC, and identity management<\/li>\n<li>Experience integrating Zendesk with CRM, ITSM, HRIS, or analytics platforms<\/li>\n<li>Agile, Jira, version control, and DevOps experience<\/li>\n<\/ul>\n<p><strong>Responsibilities<\/strong><\/p>\n<ul>\n<li>Own and support the Zendesk platform, ensuring reliability, performance, and operational excellence<\/li>\n<li>Design and implement Zendesk configurations, workflows, automations, routing rules, and business processes<\/li>\n<li>Build and maintain integrations using Zendesk APIs, webhooks, JavaScript, and Python<\/li>\n<li>Lead platform enhancements, migrations, upgrades, and feature implementations<\/li>\n<li>Develop dashboards, reporting solutions, and analytics to support business operations<\/li>\n<li>Troubleshoot complex platform issues and drive root cause resolution<\/li>\n<li>Establish platform standards, governance processes, and operational best practices<\/li>\n<li>Partner with business and technical stakeholders to translate requirements into scalable solutions<\/li>\n<li>Mentor team members and provide guidance on Zendesk architecture and best practices<\/li>\n<\/ul>\n<p>Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/bnJkd2VzdC41MjA0OS4xMjU4NEBiZWFjb25oaWxsLmFwbGl0cmFrLmNvbQ.gif\"><\/p>\n<p><span style=\"color: #ffffff;\">NS-ZENDD-NS_1781203998<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/NS-ZENDD-NS_1781203998\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Seattle, Washington","_application":"nrdwest.52049.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing 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