{"id":128458,"date":"2026-06-29T17:48:54","date_gmt":"2026-06-29T17:48:54","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/1464554_1782755334-wokrforce-management-specialist-austin-texas\/"},"modified":"2026-06-29T19:15:09","modified_gmt":"2026-06-29T19:15:09","slug":"1464554_1782755334-wokrforce-management-specialist-austin-texas","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/1464554_1782755334-wokrforce-management-specialist-austin-texas\/","title":{"rendered":"Wokrforce Management Specialist"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/1464554_1782755334\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<p dir=\"ltr\">Our client, a leading insurance\/warranty provider located in northeast Austin, is seeking a Workforce Management Specialist to support their Claims team in optimizing staffing and operational efficiency. This individual will be responsible for managing workforce systems, building forecasts, analyzing employee performance metrics, and ensuring appropriate staffing levels to meet business demands. They will partner closely with leadership to provide data-driven recommendations and improve workforce processes through reporting and analytics. The work environment is collaborative but requires strong independence and ownership of responsibilities. This is a hybrid, 3 month contract to hire role working standard 8:00 AM &#8211; 5:00 PM hours. The hybrid days will be Monday and Friday. This role pays up to 68K once permanent. <\/p>\n<p dir=\"ltr\">Job Responsibilities:<\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Monitor real-time staffing levels and make intraday adjustments to meet service goals<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Maintain and audit employee schedules, time-off requests, and changes within WFM systems<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Analyze staffing, scheduling, and productivity trends to drive operational improvements<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Build forecasts and projections to support workforce planning<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Prepare and analyze employee performance metrics (attendance, productivity, quality)<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Generate reporting for leadership and provide data-driven recommendations<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Support implementation and enhancement of WFM tools and processes<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Partner with Claims leadership, training, and QA teams to align staffing with business needs<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Conduct ad hoc workforce analysis and reporting<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Assist with capacity planning and future hiring projections<\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\">\n<hr \/>\n<p dir=\"ltr\">Qualifications:<\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\">2-4+ years of Workforce Management experience required<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Experience in a call center or contact center environment<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Strong hands-on experience with WFM systems (NICE inContact highly preferred)<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Advanced Excel skills (pivot tables, VLOOKUP, data analysis)<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Understanding of call center metrics (Service Level, AHT, Occupancy, Adherence)<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Experience working with large datasets and building forecasts<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Exposure to HRIS systems and workforce reporting tools<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Strong analytical, organizational, and communication skills<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Experience with BI tools (Power BI or similar) is a plus<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Ability to work independently and function as a self-starter<\/p>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/YWRtaW5hdXMuMjAzMTUuMTI1ODRAYmVhY29uaGlsbC5hcGxpdHJhay5jb20.gif\"><\/p>\n<p><span style=\"color: #ffffff;\">1464554_1782755334<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/1464554_1782755334\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Austin, Texas","_application":"adminaus.20315.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[327,192],"job-types":[2,293],"class_list":["post-128458","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time","job-type-temp-to-hire"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wokrforce Management Specialist Austin Texas<\/title>\n<meta name=\"description\" content=\"Wokrforce Management Specialist Austin Texas - Apply with Beacon Hill Staffing Services for this Wokrforce Management Specialist job in Austin, Texas\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bhsg.com\/jobs\/job\/1464554_1782755334-wokrforce-management-specialist-austin-texas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wokrforce Management Specialist Austin Texas\" \/>\n<meta property=\"og:description\" content=\"Wokrforce Management Specialist Austin Texas - Apply with Beacon Hill Staffing Services for this Wokrforce Management Specialist job in Austin, Texas\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bhsg.com\/jobs\/job\/1464554_1782755334-wokrforce-management-specialist-austin-texas\/\" \/>\n<meta property=\"og:site_name\" content=\"Nationwide Staffing Agency | Temp &amp; Permanent Placement | Executive Search | Beacon Hill\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-29T19:15:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bhsg.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png\" \/>\n\t<meta property=\"og:image:width\" content=\"180\" \/>\n\t<meta property=\"og:image:height\" content=\"180\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Wokrforce Management Specialist Austin Texas\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Wokrforce Management Specialist Austin Texas","description":"Wokrforce Management Specialist Austin Texas - Apply with Beacon Hill Staffing Services for this Wokrforce Management Specialist job in Austin, Texas","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bhsg.com\/jobs\/job\/1464554_1782755334-wokrforce-management-specialist-austin-texas\/","og_locale":"en_US","og_type":"article","og_title":"Wokrforce Management Specialist Austin Texas","og_description":"Wokrforce Management Specialist Austin Texas - Apply with Beacon Hill Staffing Services for this Wokrforce Management Specialist job in Austin, Texas","og_url":"https:\/\/bhsg.com\/jobs\/job\/1464554_1782755334-wokrforce-management-specialist-austin-texas\/","og_site_name":"Nationwide Staffing Agency | Temp &amp; Permanent Placement | Executive Search | Beacon Hill","article_modified_time":"2026-06-29T19:15:09+00:00","og_image":[{"width":180,"height":180,"url":"https:\/\/bhsg.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_title":"Wokrforce Management Specialist Austin Texas","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/bhsg.com\/jobs\/job\/1464554_1782755334-wokrforce-management-specialist-austin-texas\/","url":"https:\/\/bhsg.com\/jobs\/job\/1464554_1782755334-wokrforce-management-specialist-austin-texas\/","name":"Wokrforce Management Specialist Austin Texas","isPartOf":{"@id":"https:\/\/bhsg.com\/jobs\/#website"},"primaryImageOfPage":{"@id":"https:\/\/bhsg.com\/jobs\/job\/1464554_1782755334-wokrforce-management-specialist-austin-texas\/#primaryimage"},"image":{"@id":"https:\/\/bhsg.com\/jobs\/job\/1464554_1782755334-wokrforce-management-specialist-austin-texas\/#primaryimage"},"thumbnailUrl":"https:\/\/bhsg.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png","datePublished":"2026-06-29T17:48:54+00:00","dateModified":"2026-06-29T19:15:09+00:00","description":"Wokrforce Management Specialist Austin Texas - Apply with Beacon Hill Staffing Services for this Wokrforce Management Specialist job in Austin, Texas","breadcrumb":{"@id":"https:\/\/bhsg.com\/jobs\/job\/1464554_1782755334-wokrforce-management-specialist-austin-texas\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bhsg.com\/jobs\/job\/1464554_1782755334-wokrforce-management-specialist-austin-texas\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bhsg.com\/jobs\/job\/1464554_1782755334-wokrforce-management-specialist-austin-texas\/#primaryimage","url":"https:\/\/bhsg.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png","contentUrl":"https:\/\/bhsg.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png","width":180,"height":180},{"@type":"BreadcrumbList","@id":"https:\/\/bhsg.com\/jobs\/job\/1464554_1782755334-wokrforce-management-specialist-austin-texas\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bhsg.com\/jobs\/"},{"@type":"ListItem","position":2,"name":"Wokrforce Management Specialist"}]},{"@type":"WebSite","@id":"https:\/\/bhsg.com\/jobs\/#website","url":"https:\/\/bhsg.com\/jobs\/","name":"Nationwide Staffing Agency | Temp &amp; Permanent Placement | Executive Search | Beacon Hill","description":"Beacon Hill","publisher":{"@id":"https:\/\/bhsg.com\/jobs\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bhsg.com\/jobs\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/bhsg.com\/jobs\/#organization","name":"Beacon Hill Staffing","url":"https:\/\/bhsg.com\/jobs\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bhsg.com\/jobs\/#\/schema\/logo\/image\/","url":"https:\/\/jobs.beaconhillstaffing.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png","contentUrl":"https:\/\/jobs.beaconhillstaffing.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png","width":180,"height":180,"caption":"Beacon Hill Staffing"},"image":{"@id":"https:\/\/bhsg.com\/jobs\/#\/schema\/logo\/image\/"}}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/job-listings\/128458","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/types\/job_listing"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/media\/3770"}],"wp:attachment":[{"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/media?parent=128458"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/job-categories?post=128458"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/job-types?post=128458"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}