{"id":131621,"date":"2026-08-25T20:27:34","date_gmt":"2026-08-25T20:27:34","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/hsmad82526_1787689654-desktop-support-madison-wi-contract-20-21-hour-madison-wisconsin\/"},"modified":"2026-08-25T22:48:17","modified_gmt":"2026-08-25T22:48:17","slug":"hsmad82526_1787689654-desktop-support-madison-wi-contract-20-21-hour-madison-wisconsin","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/hsmad82526_1787689654-desktop-support-madison-wi-contract-20-21-hour-madison-wisconsin\/","title":{"rendered":"Desktop Support (Madison, WI | Contract | $20-21\/hour)"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/hsmad82526_1787689654\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<\/p>\n<div>\n<h2>Desktop Support II<\/h2>\n<h3>Position Overview<\/h3>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">Seeking an experienced Desktop Support II professional to provide advanced desktop support and technical assistance within an enterprise environment. This role supports desktop hardware, software, mobile devices, printers, and other end-user technologies while helping drive IT Service Management (ITSM) improvements.<\/div>\n<h3>Responsibilities<\/h3>\n<ul>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Diagnose, troubleshoot, patch, image, and deploy desktop and laptop systems.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Support printers, mobile devices, wireless devices, and other peripherals.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Resolve escalated technical issues from the help desk.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Provide professional end-user support, including executive-level users.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Participate in and lead ITSM process improvement initiatives.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Document issues, solutions, and support procedures.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Prioritize and manage multiple support requests effectively.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Deliver onsite technical support in a fast-paced environment.<\/li>\n<\/ul>\n<h3>Required Qualifications<\/h3>\n<ul>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">4+ years of desktop support experience.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Experience imaging, deploying, troubleshooting, and maintaining desktop systems.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Experience supporting mobile devices and printers.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Strong customer service, communication, and interpersonal skills.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Experience working with ITIL principles and ITSM processes.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Ability to work independently and manage priorities with strong attention to detail.<\/li>\n<\/ul>\n<h3>Preferred Qualifications<\/h3>\n<ul>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">ITIL 4 Foundation Certification.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">CompTIA A+ Certification or equivalent.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Experience supporting enterprise environments and executive users.<\/li>\n<\/ul>\n<h3>Work Arrangement<\/h3>\n<ul>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Full-time onsite.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Candidates must currently reside in Wisconsin.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Madison-area candidates strongly preferred.<\/li>\n<\/ul>\n<\/div>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/bWFkdHQuODY0MTcuMTI1ODRAYmVhY29uaGlsbC5hcGxpdHJhay5jb20.gif\"><\/p>\n<p><span style=\"color: #ffffff;\">hsmad82526_1787689654<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/hsmad82526_1787689654\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Madison, Wisconsin","_application":"madtt.86417.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[537,187],"job-types":[2,16],"class_list":["post-131621","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time","job-type-temporary-contract"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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