{"id":131657,"date":"2026-08-26T13:19:22","date_gmt":"2026-08-26T13:19:22","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/1461532-jav_1787750361-desktop-support-ii-brownsburg-indiana\/"},"modified":"2026-08-26T16:18:21","modified_gmt":"2026-08-26T16:18:21","slug":"1461532-jav_1787750361-desktop-support-ii-brownsburg-indiana","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/1461532-jav_1787750361-desktop-support-ii-brownsburg-indiana\/","title":{"rendered":"Desktop Support II"},"content":{"rendered":"

To Apply for this Job Click Here<\/a><\/strong><\/h4>\n

This is an opportunity for an experienced tier 2 desktop support professional who is looking for a home where they can grow in their career. This desktop support specialist will support day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This person will be responsible for supporting Microsoft Intune for iOS\/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and cellular service coordination. This person will troubleshoot issues escalated from tier 1 and escalate more difficult issues to tier 3. If you have strong tier 2 desktop support knowledge and are desiring to grow in the IT career field for a growing company, this is a great opportunity for you. <\/p>\n<\/p>\n

Required Skills:<\/strong><\/p>\n

Must have 5+ years of experience in IT Tier 2 desktop support<\/p>\n

Must have experience with escalations and customer-facing troubleshooting<\/p>\n

Must have strong Windows 10\/11 skills<\/p>\n

Must have experience supporting Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint in an end-user environment<\/p>\n

Must have experience with Active Director identity and access experience on prem and and Entra ID (Azure AD), group membership management, and MFA troubleshooting<\/p>\n

Experience with Entra\/AD hybrid identity and hybrid-joined devices is desired<\/p>\n

Must have experience with supporting networking fundamentals including TCP\/IP, DNS basics, and VPN\/Wi-Fi troubleshooting<\/p>\n

Must have hands-on support for hardware and peripherals (imaging\/deployment, docks, monitors, printers\/scanners) and routine BIOS\/firmware updates<\/p>\n

Must have experience with ITSM tools (ServiceNow, Jira, Freshservice, etc.) with strong documentation habits including creating knowledge base articles and support documentation<\/p>\n

Must have excellent organizational skills, attention to detail, and clear written\/verbal communication<\/p>\n

Must have a strong focus on customer service<\/p>\n

Experience with Powershell scripting or other scripting for automation is ideal<\/p>\n

Experience with Windows Autopilot and device provisioning workflows is ideal<\/p>\n

Experience with Intune\/MDM troubleshooting is ideal<\/p>\n

Experience with ServiceNow including ITSM, knowledge, and\/or asset management is desired<\/p>\n

Experience supporting hardware refresh projects is ideal<\/p>\n

Experience supporting cellular and mobile plans is ideal<\/p>\n

<\/p>\n

1461532-JAV_1787750361<\/span><\/p>\n

To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Brownsburg, Indiana","_application":"indtt.20782.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[537,187],"job-types":[2,293],"class_list":["post-131657","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time","job-type-temp-to-hire"],"yoast_head":"\nDesktop Support II Brownsburg Indiana<\/title>\n<meta name=\"description\" content=\"Desktop Support II Brownsburg Indiana - 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