{"id":131766,"date":"2026-08-27T21:59:18","date_gmt":"2026-08-27T21:59:18","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/ns-itcd-ns_1787867958-it-operations-project-coordinator-analyst-orlando-florida\/"},"modified":"2026-08-28T01:48:29","modified_gmt":"2026-08-28T01:48:29","slug":"ns-itcd-ns_1787867958-it-operations-project-coordinator-analyst-orlando-florida","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/ns-itcd-ns_1787867958-it-operations-project-coordinator-analyst-orlando-florida\/","title":{"rendered":"IT Operations Project Coordinator \/ Analyst"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/NS-ITCD-NS_1787867958\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<\/p>\n<p><strong>IT Operations Project Coordinator \/ Analyst<\/strong><\/p>\n<p><strong>Position Summary<\/strong><\/p>\n<p>Seeking a junior-level IT Operations Project Coordinator\/Analyst to support projects and operational initiatives within a 24\/7 Technology Operations Center. This is a coordination and analysis role not a senior Project Manager position.<\/p>\n<p><strong>The ideal candidate will have strong ITIL knowledge<\/strong> and experience supporting a <strong>Network Operations Center (NOC), Service Desk, Command Center, Incident Management<\/strong> team, or similar IT Operations environment. The role will help coordinate an international operations transition and several smaller initiatives.<\/p>\n<p><strong>Must-Have Qualifications<\/strong><\/p>\n<ul>\n<li>Hands-on experience in a NOC, Service Desk, Command Center, Incident Management, or IT Operations environment.<\/li>\n<li>Strong knowledge of ITIL processes, particularly Incident, Problem, and Change Management.<\/li>\n<li>Experience coordinating projects, operational workstreams, schedules, action items, risks, and dependencies.<\/li>\n<li>Familiarity with major incident response, escalations, post-incident reviews, and root-cause follow-up.<\/li>\n<li>Experience using Jira, Jira Service Management, ServiceNow, or a comparable ITSM platform.<\/li>\n<li>Strong stakeholder coordination, meeting facilitation, and follow-up skills.<\/li>\n<li>Ability to prepare clear status reports, presentations, dashboards, and operational documentation.<\/li>\n<li>Strong organizational, analytical, and written and verbal communication skills.<\/li>\n<li>Ability to manage multiple priorities in a fast-paced, 24\/7 operations environment.<\/li>\n<li>Comfortable working at the process, analysis, and coordination level; deep engineering expertise is not required.<\/li>\n<\/ul>\n<p><strong> <\/strong><\/p>\n<p><strong>Key Responsibilities<\/strong><\/p>\n<ul>\n<li>Coordinate IT Operations projects and initiatives, including an international operational transition.<\/li>\n<li>Serve as a central point of contact for requests, priorities, schedules, action items, and project updates.<\/li>\n<li>Gather requirements, document scope, identify impacted teams, and coordinate resources and timelines.<\/li>\n<li>Track milestones, risks, dependencies, decisions, and outstanding deliverables.<\/li>\n<li>Review overnight incidents, major outages, escalations, and unresolved operational issues.<\/li>\n<li>Verify that open incidents have assigned owners and are progressing toward resolution.<\/li>\n<li>Support Incident Management leaders in identifying operational risks and escalating critical issues.<\/li>\n<li>Assist with Major Incident Reviews and Post-Incident Reviews.<\/li>\n<li>Track root-cause investigations, corrective actions, Problem Records, and Change Requests through closure.<\/li>\n<li>Help improve ITIL-based Incident, Problem, and Change Management workflows.<\/li>\n<li>Coordinate on-call schedules, escalation paths, and major incident response procedures.<\/li>\n<li>Prepare project and operational status reports for stakeholders and leadership.<\/li>\n<li>Identify process, documentation, or tool inefficiencies and recommend practical improvements.<\/li>\n<li>Maintain accurate project documentation and support a smooth handoff of open work.<\/li>\n<\/ul>\n<p><strong> <\/strong><\/p>\n<p><strong>Preferred Qualifications<\/strong><\/p>\n<ul>\n<li>Experience supporting international or multi-region operational transitions.<\/li>\n<li>Experience with operational governance and service management reporting.<\/li>\n<li>Familiarity with Power BI or another reporting and dashboard tool.<\/li>\n<li>ITIL Foundation, Certified ScrumMaster, or similar certification.<\/li>\n<li>Experience working with both Agile and Waterfall delivery methods.<\/li>\n<\/ul>\n<p><strong> <\/strong><\/p>\n<p><strong>Education and Experience<\/strong><\/p>\n<ul>\n<li>Approximately 2-4 years of experience in IT Operations, service management, project coordination, or business\/operations analysis.<\/li>\n<li>Bachelor&#8217;s degree in business, information systems, technology, or a related discipline or equivalent practical experience.<\/li>\n<\/ul>\n<p>Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/bnJkd2VzdC41MDYyMi4xMjU4NEBiZWFjb25oaWxsLmFwbGl0cmFrLmNvbQ.gif\"><\/p>\n<p><span style=\"color: #ffffff;\">NS-ITCD-NS_1787867958<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/NS-ITCD-NS_1787867958\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Orlando, Florida","_application":"nrdwest.50622.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing 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