{"id":133403,"date":"2026-09-24T20:52:06","date_gmt":"2026-09-24T20:52:06","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/1462237-mcm_1790283126-part-time-tier-1-service-desk-analyst-30-hours-indianapolis-indiana\/"},"modified":"2026-09-24T22:46:23","modified_gmt":"2026-09-24T22:46:23","slug":"1462237-mcm_1790283126-part-time-tier-1-service-desk-analyst-30-hours-indianapolis-indiana","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/1462237-mcm_1790283126-part-time-tier-1-service-desk-analyst-30-hours-indianapolis-indiana\/","title":{"rendered":"Part-Time Tier 1 Service Desk Analyst (30 Hours)"},"content":{"rendered":"

To Apply for this Job Click Here<\/a><\/strong><\/h4>\n
The Tier 1 Service Desk Analyst will serve as the first point of contact for internal associates seeking technical support. This individual will provide phone-based and ticket-based support through a Fresh Service ticketing system, addressing issues related to application access, password resets, and login troubleshooting. The role will support Microsoft applications, Google Workspace, UKG, Concur, and a limited number of iPhones and iPads. Responsibilities include managing access and permissions requests, utilizing Active Directory to resolve user account issues, documenting incidents accurately, and delivering a high level of customer service in a fast-paced environment. The ideal candidate is comfortable working with ambiguity, prioritizing multiple requests, and maintaining professionalism under pressure.<\/span><\/div>\n
\n
* 2+ years of IT support, Service Desk, or Help Desk experience<\/span><\/div>\n
* Experience supporting Microsoft applications (Microsoft 365, Outlook, Teams, etc.)<\/span><\/div>\n
* Hands-on experience with Active Directory, including user account management and password resets<\/span><\/div>\n
* Comfortable with access and permissions and troubleshooting login issues across multiple applications<\/span><\/div>\n
* Experience supporting internal associates in a customer-facing role<\/span><\/div>\n
* Basic troubleshooting and support experience for iPhones and iPads<\/span><\/div>\n
* Strong communication and customer service skills<\/span><\/div>\n
* Ability to work under pressure and handle ambiguous situations<\/span><\/div>\n<\/div>\n
<\/div>\n

<\/p>\n

1462237-MCM_1790283126<\/span><\/p>\n

To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Indianapolis, Indiana","_application":"indtt.83598.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[188,537,187],"job-types":[2,16],"class_list":["post-133403","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time","job-type-temporary-contract"],"yoast_head":"\nPart-Time Tier 1 Service Desk Analyst (30 Hours) Indianapolis Indiana<\/title>\n<meta name=\"description\" content=\"Part-Time Tier 1 Service Desk Analyst (30 Hours) Indianapolis Indiana - 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