{"id":133767,"date":"2026-10-01T13:09:30","date_gmt":"2026-10-01T13:09:30","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/1475787_1790860170-customer-technical-specialist-iii-sierra-vista-arizona\/"},"modified":"2026-10-01T15:48:17","modified_gmt":"2026-10-01T15:48:17","slug":"1475787_1790860170-customer-technical-specialist-iii-sierra-vista-arizona","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/1475787_1790860170-customer-technical-specialist-iii-sierra-vista-arizona\/","title":{"rendered":"Customer Technical Specialist III"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/1475787_1790860170\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<p><strong>*Active Secret (or higher) Clearance is required*<\/strong><\/p>\n<p><strong>Job Description<\/strong><\/p>\n<p>Serve as the Tier 2 point of contact for escalated support requests, handling customer interactions via phone, chat, email, and ticketing systems. Create, modify, route, and escalate incidents while translating user issues into actionable information for troubleshooting. Monitor shared mailboxes, maintain shift logs, and ensure accurate communication across shifts. Provide follow-up, reporting as needed, and maintain professional customer interactions while adhering to documented procedures.<\/p>\n<\/p>\n<p><strong>Requirements<\/strong><\/p>\n<ul>\n<li>High school diploma with 2+ years of technical help desk experience <strong>or<\/strong> associate&#8217;s\/bachelor&#8217;s degree with 1+ year of technical help desk experience<\/li>\n<li>Active Secret clearance<\/li>\n<li>Strong verbal communication, active listening, and customer service skills<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/dGVjaHdhbC43MzI1NS4xMjU4NEBiZWFjb25oaWxsLmFwbGl0cmFrLmNvbQ.gif\"><\/p>\n<p><span style=\"color: #ffffff;\">1475787_1790860170<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/1475787_1790860170\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Sierra Vista, Arizona","_application":"techwal.73255.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[537,187],"job-types":[2,16],"class_list":["post-133767","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time","job-type-temporary-contract"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Technical Specialist III Sierra Vista Arizona<\/title>\n<meta name=\"description\" content=\"Customer Technical Specialist III Sierra Vista Arizona - Apply with Beacon Hill Staffing Services for this Customer Technical Specialist III job in Sierra Vista, Arizona\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bhsg.com\/jobs\/job\/1475787_1790860170-customer-technical-specialist-iii-sierra-vista-arizona\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Technical Specialist III Sierra Vista Arizona\" \/>\n<meta property=\"og:description\" content=\"Customer Technical Specialist III Sierra Vista Arizona - Apply with Beacon Hill Staffing Services for this Customer Technical Specialist III job in Sierra Vista, Arizona\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bhsg.com\/jobs\/job\/1475787_1790860170-customer-technical-specialist-iii-sierra-vista-arizona\/\" \/>\n<meta property=\"og:site_name\" content=\"Nationwide Staffing Agency | Temp &amp; 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