{"id":134137,"date":"2026-10-07T18:19:30","date_gmt":"2026-10-07T18:19:30","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/madts107_1791397169-mac-desktop-support-technician_onsite-dodgeville-wisconsin\/"},"modified":"2026-10-07T20:43:57","modified_gmt":"2026-10-07T20:43:57","slug":"madts107_1791397169-mac-desktop-support-technician_onsite-dodgeville-wisconsin","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/madts107_1791397169-mac-desktop-support-technician_onsite-dodgeville-wisconsin\/","title":{"rendered":"Mac Desktop Support Technician_Onsite"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/MADTS107_1791397169\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<p>Mac Desktop Support Technician<\/p>\n<p><strong>Desktop &amp; Endpoint Support<\/strong><\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"672\">\n<p><strong>Role Overview<\/strong><br \/> We are seeking a hands-on Mac Desktop Support Technician to provide onsite desk-side support across the enterprise. This role will help strengthen Mac-focused support capabilities while supporting day-to-day operations and a significant laptop and device refresh initiative in a mixed Mac and Windows environment.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h1>Key Responsibilities<\/h1>\n<ul>\n<li>Provide onsite desk-side support for employees across the enterprise, delivering responsive and professional end-user assistance.<\/li>\n<li>Diagnose and resolve hardware, software, operating system, peripheral, connectivity, and general end-user issues.<\/li>\n<li>Support macOS devices while also troubleshooting and maintaining standard Windows laptops and desktops.<\/li>\n<li>Assist with laptop and endpoint deployment, replacement, setup, configuration, testing, and refresh activities.<\/li>\n<li>Prepare devices for employees, including required applications, accessories, connectivity, and endpoint settings.<\/li>\n<li>Support equipment swaps and replacements while helping ensure a smooth handoff and minimal disruption to the user.<\/li>\n<li>Manage ticket-based operational work, including prioritization, status updates, resolution notes, and accurate closure documentation.<\/li>\n<li>Escalate complex or unresolved issues to the appropriate technical teams and collaborate through resolution.<\/li>\n<li>Maintain accurate asset and device information and contribute to repeatable support and refresh documentation.<\/li>\n<li>Provide post-deployment assistance and resolve issues identified after device setup or replacement.<\/li>\n<\/ul>\n<h1>Required Qualifications<\/h1>\n<ul>\n<li>Hands-on experience providing desktop, desk-side, field, or endpoint support in a professional environment.<\/li>\n<li>Practical experience troubleshooting Mac hardware, macOS, applications, user profiles, peripherals, and connectivity issues.<\/li>\n<li>Experience supporting Windows desktops and laptops in a mixed-device environment.<\/li>\n<li>Experience with laptop deployment, imaging or provisioning, device refreshes, equipment replacement, or workstation setup.<\/li>\n<li>Working knowledge of ticketing or IT service management processes, including clear documentation of troubleshooting and resolution steps.<\/li>\n<li>Strong customer service, communication, problem-solving, and organizational skills.<\/li>\n<li>Ability to work independently while coordinating effectively with broader infrastructure, endpoint, and service desk teams.<\/li>\n<\/ul>\n<h1>Preferred Qualifications<\/h1>\n<ul>\n<li>Enterprise Mac support experience, particularly in an environment with a sizable Mac population.<\/li>\n<li>Experience with Mac management or deployment platforms such as Jamf Pro, Microsoft Intune, Apple Business Manager, Mosyle, or Kandji.<\/li>\n<li>Familiarity with endpoint encryption, device enrollment, software distribution, and enterprise security requirements.<\/li>\n<li>Experience with asset tracking and ticketing platforms such as ServiceNow, Jira Service Management, Remedy, Freshservice, or a comparable system.<\/li>\n<li>Experience supporting executives, developers, creative teams, or other users with specialized Mac workflows.<\/li>\n<li>Relevant certifications such as CompTIA A+, Apple device support credentials, Jamf certifications, or Microsoft endpoint certifications.<\/li>\n<\/ul>\n<h1>What Success Looks Like<\/h1>\n<ul>\n<li>Users receive timely, courteous, and effective onsite support.<\/li>\n<li>Mac and Windows incidents are resolved using a structured troubleshooting approach and documented accurately.<\/li>\n<li>Device refresh and replacement work is completed consistently, with equipment tested and ready for use.<\/li>\n<li>Issues are owned through resolution or transferred with clear context to the correct escalation team.<\/li>\n<li>The technician helps expand practical Mac support depth across the organization.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/bWFkdHQuNDIwODYuMTI1ODRAYmVhY29uaGlsbC5hcGxpdHJhay5jb20.gif\"><\/p>\n<p><span style=\"color: #ffffff;\">MADTS107_1791397169<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/MADTS107_1791397169\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Dodgeville, Wisconsin","_application":"madtt.42086.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing 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